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Scottish power
Afternoon all, i changed my energy providers just over a year ago from Scottish Power to bulb.
Before the transition was made i overpaid off all my existing balance with Scottish power to point where i was around £250 in credit which i eventually received.
I gave all the final readings before the transition which is the process and everything was relatively smooth until about 3 weeks ago.
I was contacted out of the blue by a debt collection agency working on behalf of scottish power which i addressed straight away by calling them and explaining my account had been closed over a year.
I was then told to contact Scottish power which i did, and after a lengthy conversation i was told my account had been incorrectly closed and i had a remaining outstanding balance of £3200??!!
I've reitterated that this was closed numerous times with the correct final readings given etc, but they're adament they'd made a mistake and this was a correct sum owing.
Any advice on how to approach and address this would be welcomed, and I'm curious if anyone has been in a similar situation and how it was dealt with.
Before the transition was made i overpaid off all my existing balance with Scottish power to point where i was around £250 in credit which i eventually received.
I gave all the final readings before the transition which is the process and everything was relatively smooth until about 3 weeks ago.
I was contacted out of the blue by a debt collection agency working on behalf of scottish power which i addressed straight away by calling them and explaining my account had been closed over a year.
I was then told to contact Scottish power which i did, and after a lengthy conversation i was told my account had been incorrectly closed and i had a remaining outstanding balance of £3200??!!
I've reitterated that this was closed numerous times with the correct final readings given etc, but they're adament they'd made a mistake and this was a correct sum owing.
Any advice on how to approach and address this would be welcomed, and I'm curious if anyone has been in a similar situation and how it was dealt with.
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Comments
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Get SP to generate a new bill - then you've got numbers to argue withNever pay on an estimated bill. Always read and understand your bill1
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And go through and pull out all your old paperwork relating to the energy switch/final bill etc ready as well.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
The Scottish Power website generally keeps your old details. I can access bills from 3 times I was with them at 2 different addresses.
Might be worth checking to see if you can find what they are trying to charge you for.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) Lux 3.6kw hybrid inverter installed Mar 22 and 9.6kw Pylontech battery
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing1 -
My dad has same problem. He left them in 2013 and moved to new supplier. In October 22 he received final demand from SP for £900 so called them and they said he had another ACC with them from 2016! He said no as been paying Eon! Now got bailiffs threatening to visit for debt he doesn't owe! SP refuse to help0
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