in Consumer rights
3 replies 253 views
I bought a camera but due to production problems it took a while to be delivered. When it arrived no issues, then several months later there was a fault I returned it back to the retailer and they sent it of to the manufacturer. It was returned and several months later it had a fault a different one. Again sent it back to the retailer. I asked for either a refund or a replacement. They said they had to send it away to get it checked out. What are my rights. The camera cost over £200
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As they have had 1 repair attempt and there is still a problem you may now exercise the final right to reject for a refund but if you are over 6 months from delivery that refund may be reduced slightly, if the retailer wishes, to account for the use you've had (full refund if less than 6 months).
After 6 months it is down to you to show there is a problem if the retailer requests such but them saying they are happy to send it off to check presumably covers you for this.
If under 6 months it is taken there is a problem but again they can check to confirm.
Ideally you want to accept the process of sending it off but let them know once an issue is confirmed you'll require the refund rather than a second repair.
They are entitled to check that the item is indeed faulty and its not user damage/error... in fact they could demand you prove it so them sending it off is at least saving your hassle of getting a report done.