Anyone having problems porting number from Asda Mobile?

I recently joined RWG and the porting of my number from Asda Mobile went smoothly.

On Monday (24th October) I started the porting of my elderly Dad's number from Asda Mobile to RWG.
Received an email on the Tuesday to say the porting should be completed within 2 working days.

It is now Saturday and my Dad can still not receive calls.
I have phoned RWG and they said there have been problems with Asda Mobile porting taking longer than usual.

Just wondering if anyone else has had problems?
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Comments

  • savergrant
    savergrant Posts: 1,070 Forumite
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    Can you ring out from the phone?  Has the port actually begun?
    Do you mean neither number works with the rwg sim?
    What happens if you put the asda sim back in?
  • CaptainRock
    CaptainRock Posts: 32 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    edited 30 October 2022 at 10:41AM
    Yes, I can ring out with the phone but that is with the number that came with the new RWG sim.
    When I ring the phone I have the engaged tone because the port has not completed.
    Yes, the port started on Tuesday.
    The Asda sim has no signal.  It had no signal on Thursday morning.
    When I've ported before, usually when the signal disappears from the old sim (in this case Asda) that is when the port is complete and I can start using the new sim with the ported number.
  • Have you restarted the phone since the switch? That solves a lot of problems
  • savergrant
    savergrant Posts: 1,070 Forumite
    First Post First Anniversary Name Dropper
    Which number is giving you the engaged tone?
    If asda have deactivated the number it should give a number not recognised response. Are you using 2 phones,a dual sim phone, or swapping the sim? And if so is the sim in the phone when you try to ring it? If it is dual sim are both sim slots active? On some phones you might be able to turn off incoming calls to one sim. Best bet is turn everything off and on again then try ringing out again.
    But my port from asda to rwg in August took 20 mins max on a Friday morning.
  • Have you restarted the phone since the switch? That solves a lot of problems
    Yes, I've restarted the phone a number of times.

  • Which number is giving you the engaged tone?
    If asda have deactivated the number it should give a number not recognised response. Are you using 2 phones,a dual sim phone, or swapping the sim? And if so is the sim in the phone when you try to ring it? If it is dual sim are both sim slots active? On some phones you might be able to turn off incoming calls to one sim. Best bet is turn everything off and on again then try ringing out again.
    But my port from asda to rwg in August took 20 mins max on a Friday morning.

    The number which is being ported has the engaged tone.

    It is a single sim mobile.


  • I've read that there can be the odd occasion where the port does not complete correctly.
    This might be one of those times.
  • savergrant
    savergrant Posts: 1,070 Forumite
    First Post First Anniversary Name Dropper
    edited 31 October 2022 at 7:08PM
    Can you still ring the phone by using the number from rwg?
    What happens if you put the asda sim back in? (I assume it is an asda powered by Vodafone sim which has been used within the last 6 months?) Was the pac used within 30 days of requesting it from asda?
    Do you have an asdamobile online account to find any info on?

  • savergrant
    savergrant Posts: 1,070 Forumite
    First Post First Anniversary Name Dropper
    Yes, I can ring out with the phone but that is with the number that came with the new RWG sim.
    When I ring the phone I have the engaged tone because the port has not completed.
    Yes, the port started on Tuesday.
    The Asda sim has no signal.  It had no signal on Thursday morning.
    When I've ported before, usually when the signal disappears from the old sim (in this case Asda) that is when the port is complete and I can start using the new sim with the ported number.
    To my understanding a port is a deactivation of a number on one network and the transfer of that number to a different network to replace an existing number. It begins when the receiving network requests the old network transfer the number, quoting the authorisation code from the customer. I don't see where an engaged tone comes in.  What happens if you text the number?
  • savergrant
    savergrant Posts: 1,070 Forumite
    First Post First Anniversary Name Dropper
    I would suggest putting the asda sim back in the phone and try to send a text to it. Then maybe request another pac?
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