Negative Feedback

MalMonroe

You can login to your ebay account, click on 'help and contact' at the left hand side at the top then go to customer service, seller help and there's an option to ask them to remove feedback.

eBay say - "If you feel someone has left you improper Feedback, you can send us a request to have it removed. We'll look into it and remove anything that doesn't follow our policy."

As others have suggested, I'd also block that buyer. 

Belenus

soolin said:

olgadapolga said:l

Thanks everyone, I will give them a call and try to persuade them that it's not reasonable. 

soolin said:

In these sort of instances it is always worth looking at the feedback buyer has left for others, if they leave a lot of non positives then tell ebay that as well.

Their "feedback left for others" is 100% negatives. They've only ever left a single feedback though, for me 

Make sure you stress to eBay that this is a serial negger point out that this is a misuse of the feedback system and against eBay rules. Remember to block the buyer in case you haven’t already done so. 

It isn't a serial negger. This is their one and only feedback.

Their "feedback left for others" is 100% negatives. They've only ever left a single feedback though, for me  

janb5

I`ve found that it is better to speak to someone.  I don`t fill in their online form as they seem to routinely reject them!  As others have said I would definitely challenge it citing the reasons above  and emphasizing this is against Ebay`s policy.  Good luck.