Negative Feedback

olgadapolga

Just wanted some opinions on whether or not there's anything I can do about a negative feedback I received, which, IMO, really isn't reasonable, nor does it fairly represent the transaction.

The feedback is along the lines of "disappointed by the size of the item considering that it cost £XX". The item I sold was a very old and uncommon Lego set, which can command ridiculous prices. My price wasn't silly, it was in line (slightly cheaper) with other prices on Ebay, sold and available items. The buyer hasn't told the truth about the price paid either, as it was less than claimed in the feedback (but the P&P costs have been lumped in and the total rounded up). The listing included three pictures of the item, you could see what you were getting, as long as you understand the size of Lego minifigures.

I don't think that there's much I can do. I've looked at the criteria for having feedback removed but this doesn't seem to sit within any of the categories. DH says that I should challenge it on the grounds that the buyer hasn't told the truth about the cost of the item but is it worth the phone call to eBay?

Pollycat

olgadapolga said:

 DH says that I should challenge it on the grounds that the buyer hasn't told the truth about the cost of the item but is it worth the phone call to eBay?

Look into alternative ways to contact eBay.
They used to offer a call back request but I don't know if they still do.

olgadapolga

Pollycat said:

olgadapolga said:

 DH says that I should challenge it on the grounds that the buyer hasn't told the truth about the cost of the item but is it worth the phone call to eBay?

Look into alternative ways to contact eBay.
They used to offer a call back request but I don't know if they still do.

It's not the cost of the call, it's whether it's worth my time doing it if the likelihood of their response is going to be "Unlucky!"

martindow

I think your best bet may be to consider carefully how to reply to the feedback - possibly posting a draft of it here first for comments and suggestions.

Negatives and their responses can give a good impression of the seller, as a well written reply can show how ridiculous some negatives can be.

JetpackVelociraptor

Personally, I would make the phonecall.

Pollycat

olgadapolga said:

Pollycat said:

olgadapolga said:

 DH says that I should challenge it on the grounds that the buyer hasn't told the truth about the cost of the item but is it worth the phone call to eBay?

Look into alternative ways to contact eBay.
They used to offer a call back request but I don't know if they still do.

It's not the cost of the call, it's whether it's worth my time doing it if the likelihood of their response is going to be "Unlucky!"

How long do you think it will take and what price do you put on your time?

Personally, if I felt someone had left unfair feedback for me, I would spend as long as it takes to do my utmost to get it deleted.

pinkshoes

I would just respond politely to the neg. Something like "standard size Lego pieces and kit clearly shown in images. No contact from buyer to say they were unhappy".

A neg that has been politely responded to would never put me off buying from a private seller. The only sellers I avoid is where they have lots of negs and they have ranted in response.

soolin

I always think it worth a call to eBay,  it’s usually quick and easy to get through, have a look through the grounds for removal and quote something appropriate at them. Maybe go for the angle that buyer has made no attempt to make any claim for SNAD so this is buyers remorse and therefore a misuse of the feedback system.

In these sort of instances it is always worth looking at the feedback buyer has left for others, if they leave a lot of non positives then tell ebay that as well.

olgadapolga

Thanks everyone, I will give them a call and try to persuade them that it's not reasonable. 

soolin said:

In these sort of instances it is always worth looking at the feedback buyer has left for others, if they leave a lot of non positives then tell ebay that as well.

Their "feedback left for others" is 100% negatives. They've only ever left a single feedback though, for me 

soolin

olgadapolga said:l

Thanks everyone, I will give them a call and try to persuade them that it's not reasonable. 

soolin said:

In these sort of instances it is always worth looking at the feedback buyer has left for others, if they leave a lot of non positives then tell ebay that as well.

Their "feedback left for others" is 100% negatives. They've only ever left a single feedback though, for me 

Make sure you stress to eBay that this is a serial negger point out that this is a misuse of the feedback system and against eBay rules. Remember to block the buyer in case you haven’t already done so. 

SuzeQStan

If it were me I would reply to the feedback (easier done from the desktop site rather than app) and do it soon as you are unable to reply to feedback after a certain period of time.
I would say something like ‘rare & old Lego set normally goes for ££ on eBay but my price £’
then when your future buyers look at your negative feedback over the next year it takes for it to disappear from your ratings they will see your reply and most should understand you were subjected to feedback blackmail from an unreasonable buyer.
keep it classy & objective. Buyers like to see sellers keeping a cool head.
neg feedback happens- no point worrying overmuch about it.
edit - I would also block the buyer so they can’t bid on anymore of your items