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492800
492800 Posts: 179 Forumite
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edited 26 March at 5:13PM in Consumer rights
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  • kazwookie
    kazwookie Posts: 13,833 Forumite
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    Have you contatc the company and asked them?
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  • soolin
    soolin Posts: 72,145 Ambassador
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    edited 27 October 2022 at 10:24AM
    kazwookie said:
    Have you contatc the company and asked them?
    I suspect a company in difficulty is likely to be receiving a lot of panic emails at the moment which it might not be in a position to answer , so I think it perfectly reasonable to start considering a back up plan if it does go wrong. 

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  • eskbanker
    eskbanker Posts: 30,786 Forumite
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    492800 said:
    I bought two kitchen stools in August. The lead time was 12-14 weeks, approx delivery 17th November. Cost £127.
    I paid with a Chase debit card.

    I have just heard the company is going into potential administration.. What can I do?

    The item has not yet been despatched, nor have I been given a final delivery date, just an approximation.

    If I hold on and it doesn't get delivered, do I have any recourse, or should I try and cancel if possible?

    Thanks in advance
    The best recourse in the event of non-delivery is likely to be a chargeback via Chase, so it's probably best to wait and see if the stools turn up and if not, recover your funds via the bank, which should be straightforward.  I imagine that trying to cancel for a refund at this stage is less likely to be fruitful....
  • eskbanker
    eskbanker Posts: 30,786 Forumite
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    My understanding is that chargeback entails Chase claiming the money from the merchant's acquiring bank in the first instance - if the merchant is still solvent then the funds are debited from their account but if they've folded then the merchant's acquiring bank takes the hit.
  • born_again
    born_again Posts: 14,295 Forumite
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    492800 said:
    Thanks for the replies.

    There is no way to talk to a human at made.com, just webforms
    I agree with esbanker, I also have a feeling at this stage trying to get a refund may be impossible. 

    Chase Bank have said that if the company goes into administration, they can't do much for a chargeback as it would just be passed onto the administrators, who would probably fulfill the largest creditors first.. so a 'paltry' £127 is likely to not get a look in is it?

    Has anyone had any luck with chargeback on a bankrupt business?
    There speaks a rep that knows nothing about chargebacks. 😡
    If you don't get them & you will have to wait till after 17 November unless you get something stating you will NOT receive them before, if they do go under.
    The refunds comes from retailers merchant bank. How they get it back is down to them.
    So if chase say the same again. Then raise a complaint. 👍
    Life in the slow lane
  • Any idea what I need to do if I paid with Klarna, but they charged it ultimately with a credit card. Is it Klarna or the credit card company I need to claim back with?
  • born_again
    born_again Posts: 14,295 Forumite
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    Any idea what I need to do if I paid with Klarna, but they charged it ultimately with a credit card. Is it Klarna or the credit card company I need to claim back with?
    Klarna will deal with it.

    Life in the slow lane
  • born_again
    born_again Posts: 14,295 Forumite
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    edited 27 October 2022 at 7:17PM
    492800 said:
    I just read on Trustpilot that they are refusing to issue refunds.

    On their (albeit now out of date) website they also say you can cancel any order anytime up till delivery.

    So I've asked for a refund.
    If they refuse, then I would imagine I would be able to instantly raise a chargeback rather than waiting till mid-november?
    No. You have to allow them 15 days to refund the money, before you could start a chargeback. Even then you will need something stating they will refund £££ on dd-mm-yy to card end. For non receipt of refund.

    Sit tight do not cancel 👍
    Life in the slow lane
  • eskbanker
    eskbanker Posts: 30,786 Forumite
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    492800 said:
    ...I've asked for a refund...
    Sit tight do not cancel 👍
    Looks like that ship has already sailed!
  • DullGreyGuy
    DullGreyGuy Posts: 10,194 Forumite
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    eskbanker said:
    492800 said:
    ...I've asked for a refund...
    Sit tight do not cancel 👍
    Looks like that ship has already sailed!
    because?

    All the press was last updated yesterday saying they are on the brink... cannot see anything saying they've called in the administrators and would have expected their website to have been changed already if they had (just says not taking new orders as it has for the last few days)
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