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492800
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Have you contatc the company and asked them?
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kazwookie said:Have you contatc the company and asked them?OP I found this advice on Which
https://www.which.co.uk/news/article/made.com-on-brink-of-collapse-what-does-it-mean-for-customers-aTbo30P62iXiI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.2 -
492800 said:I bought two kitchen stools in August. The lead time was 12-14 weeks, approx delivery 17th November. Cost £127.
I paid with a Chase debit card.
I have just heard the company is going into potential administration.. What can I do?
The item has not yet been despatched, nor have I been given a final delivery date, just an approximation.
If I hold on and it doesn't get delivered, do I have any recourse, or should I try and cancel if possible?
Thanks in advance0 -
My understanding is that chargeback entails Chase claiming the money from the merchant's acquiring bank in the first instance - if the merchant is still solvent then the funds are debited from their account but if they've folded then the merchant's acquiring bank takes the hit.0
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492800 said:Thanks for the replies.
There is no way to talk to a human at made.com, just webforms
I agree with esbanker, I also have a feeling at this stage trying to get a refund may be impossible.
Chase Bank have said that if the company goes into administration, they can't do much for a chargeback as it would just be passed onto the administrators, who would probably fulfill the largest creditors first.. so a 'paltry' £127 is likely to not get a look in is it?
Has anyone had any luck with chargeback on a bankrupt business?
If you don't get them & you will have to wait till after 17 November unless you get something stating you will NOT receive them before, if they do go under.
The refunds comes from retailers merchant bank. How they get it back is down to them.
So if chase say the same again. Then raise a complaint. 👍Life in the slow lane0 -
Any idea what I need to do if I paid with Klarna, but they charged it ultimately with a credit card. Is it Klarna or the credit card company I need to claim back with?0
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Locornwall said:Any idea what I need to do if I paid with Klarna, but they charged it ultimately with a credit card. Is it Klarna or the credit card company I need to claim back with?
Life in the slow lane0 -
492800 said:I just read on Trustpilot that they are refusing to issue refunds.
On their (albeit now out of date) website they also say you can cancel any order anytime up till delivery.
So I've asked for a refund.
If they refuse, then I would imagine I would be able to instantly raise a chargeback rather than waiting till mid-november?
Sit tight do not cancel 👍Life in the slow lane0 -
born_again said:492800 said:...I've asked for a refund...0
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eskbanker said:born_again said:492800 said:...I've asked for a refund...
All the press was last updated yesterday saying they are on the brink... cannot see anything saying they've called in the administrators and would have expected their website to have been changed already if they had (just says not taking new orders as it has for the last few days)0
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