Energy Price Cap announcement: Watch Martin Lewis explain what it means for your electricity and gas bills this winter
I've an order pending with Made.com. i heard they may go bust.. what to do?

201 Posts


I bought two kitchen stools in August. The lead time was 12-14 weeks, approx delivery 17th November. Cost £127.
I paid with a Chase debit card.
I have just heard the company is going into potential administration.. What can I do?
The item has not yet been despatched, nor have I been given a final delivery date, just an approximation.
If I hold on and it doesn't get delivered, do I have any recourse, or should I try and cancel if possible?
Thanks in advance
I paid with a Chase debit card.
I have just heard the company is going into potential administration.. What can I do?
The item has not yet been despatched, nor have I been given a final delivery date, just an approximation.
If I hold on and it doesn't get delivered, do I have any recourse, or should I try and cancel if possible?
Thanks in advance
--- Hitting the thanks button as often as is needed ---
0
Latest MSE News and Guides
Replies
https://www.which.co.uk/news/article/made.com-on-brink-of-collapse-what-does-it-mean-for-customers-aTbo30P62iXi
All views are my own and not the official line of MoneySavingExpert.
There is no way to talk to a human at made.com, just webforms
I agree with esbanker, I also have a feeling at this stage trying to get a refund may be impossible.
Chase Bank have said that if the company goes into administration, they can't do much for a chargeback as it would just be passed onto the administrators, who would probably fulfill the largest creditors first.. so a 'paltry' £127 is likely to not get a look in is it?
Has anyone had any luck with chargeback on a bankrupt business?
If you don't get them & you will have to wait till after 17 November unless you get something stating you will NOT receive them before, if they do go under.
The refunds comes from retailers merchant bank. How they get it back is down to them.
So if chase say the same again. Then raise a complaint. 👍
On their (albeit now out of date) website they also say you can cancel any order anytime up till delivery.
So I've asked for a refund.
If they refuse, then I would imagine I would be able to instantly raise a chargeback rather than waiting till mid-november?
Sit tight do not cancel 👍