Sky Changing My Contract After Cancelling A Package? 26 October 2022 at 2:02PM in TV MoneySaving 1 reply 121 views

brighton10

Hello

I'm hoping someone could give me some advice. I'm a Sky TV customer and have been over 10 years. 
During the summer I added the F1 package to my TV, as it is on a 31 day rolling contract I was told that once it was cancelled I would not see my other packages changed. 

When I rang to cancel it last week they informed me by cancelling it I was entering into another 18 month contract. I don't see how this makes sense, I added a the F1 as it was a 31 day rolling contract. 

I've tried the help centre but I'm not very good at understanding strong accents and feel they just throw a load of information and numbers at you. Sales tactic I guess! So I've contacted the complaints department.

If anyone has any advice for me it would be very appreciated! 
Thanks

Bakey72

This doesn’t sound right to me at all.  If you add an extra package it can tie you into another 18 month contract, but not when it’s a rolling 31 day extra and not when you cancel one of these. You’ve done the right thing in raising this as a complaint and hopefully this will get it resolved. Sky customer service representatives seem to be coming out with all kinds of rubbish recently. I put my cancellation in recently and they emailed me an offer, when I contacted them about it they said they couldn’t see any offers on my account because I was cancelling, and wanted me to stop the cancellation so they could check! I didn’t as this is complete rubbish.