Sky Changing My Contract After Cancelling A Package?

Hello

I'm hoping someone could give me some advice. I'm a Sky TV customer and have been over 10 years. 
During the summer I added the F1 package to my TV, as it is on a 31 day rolling contract I was told that once it was cancelled I would not see my other packages changed. 

When I rang to cancel it last week they informed me by cancelling it I was entering into another 18 month contract. I don't see how this makes sense, I added a the F1 as it was a 31 day rolling contract. 

I've tried the help centre but I'm not very good at understanding strong accents and feel they just throw a load of information and numbers at you. Sales tactic I guess! So I've contacted the complaints department.

If anyone has any advice for me it would be very appreciated! 
Thanks

Comments

  • Peppa537
    Peppa537 Posts: 235 Forumite
    First Anniversary First Post Name Dropper
    edited 26 October 2022 at 8:43PM
    This doesn’t sound right to me at all.  If you add an extra package it can tie you into another 18 month contract, but not when it’s a rolling 31 day extra and not when you cancel one of these. You’ve done the right thing in raising this as a complaint and hopefully this will get it resolved. Sky customer service representatives seem to be coming out with all kinds of rubbish recently. I put my cancellation in recently and they emailed me an offer, when I contacted them about it they said they couldn’t see any offers on my account because I was cancelling, and wanted me to stop the cancellation so they could check! I didn’t as this is complete rubbish.
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