Bank switch failed advice please.

trickydicky14

Bank switching problem.

My partner wanted to switch a current account from Santander to her Nationwide account so she could claim the switch offer. The process was started via Nationwide and she was given a switch date. That date came and went two days ago, contact has been made via the chat facility to Nationwide about this issue only to be told it’s not our problem, you need to take it up with Santander.

I have just been reading through the switch guarantee information and it clearly says, ‘If there’s a problem you should contact the bank you are switching to. Are Nationwide giving us the run-around.

Can anyone give any advice on how to proceed with this please. This has made several problems for my partner down the line, too complex to go into just now.

Daliah

I had a similar problem with a switch to Nationwide. Switch date confirmed, then nothing else happened, and Nationwide CS tried to fob me off. I raised a formal complaint, which sorted the issue to my satisfaction. I would recommend your partner takes the same route. I used the phone to register the complaint https://www.nationwide.co.uk/contact-us/make-a-complaint-or-send-us-feedback

rothesy

Hi.  My switch to to NW from Lloyds was yesterday.  Nothing had happened and I contacted NW via live chat and after 40 minutes, she came back and said it had failed and no reason was given by Lloyds.  I could see no reason for it to fail as I switch often, I came off chat and selected "close my account"  on internet banking on the Nationwide site.  Poor service from them.

Daliah

rothesy said:

Hi.  My switch to to NW from Lloyds was yesterday.  Nothing had happened and I contacted NW via live chat and after 40 minutes, she came back and said it had failed and no reason was given by Lloyds.  I could see no reason for it to fail as I switch often, I came off chat and selected "close my account"  on internet banking on the Nationwide site.  Poor service from them.

Shame you gave up so quickly. You should have formally complained to Nationwide. Probably too late now.

oldagetraveller1

My switch did eventually go through and, like the O.P. it was Santander to NW. It was incomplete in that the Santander account wasn't closed or that balance transferred on the nominated day. Everything else switched, Direct Debits, payees etc., and I used NW's "chat". To be fair, he was very helpful.

However, unlike the O.P. that did the trick.

As suggested - a complaint to NW.

eastcorkram

The only switch I've ever tried, Tesco to Nationwide, also failed to complete in time as well. Therefore no bonus . Both banks just seemed to say they didn't know why.
Haven't tried again since.