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Lebara to Lebara Jumping?

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  • savergrant
    savergrant Posts: 1,661 Forumite
    1,000 Posts Second Anniversary Name Dropper
    To get the mse new customer offer you will need to order a new sim with a different email address.  My understanding is that you can never use an email address you have used before, even years after the sim has ended.
  • J_B said:

    I see the price has gone up to 99p, but think I can splash out ... This offer says 'till Thurs 4th Jan' ... do we think there will be another deal??
    Hi J_B  If you get a new sim, I see there is a 15gb/99p deal available until 30 Jan:
    https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/lebara/
  • J_B
    J_B Posts: 6,813 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Thanks all - I see the 'offer ends 4th Jan' has now changed to 30th Jan!!!
  • J_B
    J_B Posts: 6,813 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Just to update this ...
    To get the mse new customer offer you will need to order a new sim with a different email address.  My understanding is that you can never use an email address you have used before, even years after the sim has ended.
    I suspect that this information is incorrect.
    I went on the MSE page and pressed 'get the deal', followed it through, entered my email address and it said I was already a customer - "please log in to continue", so I did. "would you like to pay with your linked card?" so I said 'yes' and it all went through and I've had the confirmation email.
    Fingers crossed for no further issues!
  • J_B said:
    Just to update this ...
    To get the mse new customer offer you will need to order a new sim with a different email address.  My understanding is that you can never use an email address you have used before, even years after the sim has ended.
    I suspect that this information is incorrect.
    I went on the MSE page and pressed 'get the deal', followed it through, entered my email address and it said I was already a customer - "please log in to continue", so I did. "would you like to pay with your linked card?" so I said 'yes' and it all went through and I've had the confirmation email.
    Fingers crossed for no further issues!
    Have they only charged you the new customer price of 99p?  I would have thought it more likely to be the existing customer price of £7.90.
  • J_B
    J_B Posts: 6,813 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 7 January 2024 at 5:23PM
    Have they only charged you the new customer price of 99p?  I would have thought it more likely to be the existing customer price of £7.90.
    QUOTE ....


    Your Lebara SIM order is now being processed

    Hello,

    Thank you for ordering a Lebara SIM card.

    You will receive an email shortly confirming that your SIM has been dispatched.

    Order Id: Gxxxxxxxxxxxxxx
    Product Name: 3GB MSE Exclusive Monthly Plan
    Amount charged: £0.99
    Payment Reference is xxxxxxxxxxxxxx

    If you would like to move your existing number to Lebara, please complete an online request after your receive your new Lebara SIM in the post.

    Best Regards,
    The Lebara Mobile Team

  • J_B  I see you have opted for the 3gb 99p/£4.40 deal.  It was the 15gb 99p/£7.90 deal I was looking at.

    I hope I am wrong, but I have a feeling others have been in the same position as you, with confirmation of the new customer rate because they have clicked through via the new customer link, but then Lebara charge the existing customer rate when they realise you are not a new customer.  Keep an eye on your MyLebara dashboard or app to see what payments are taken.

    But maybe I am confused, it has been known !
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