Claiming compensation for distress and inconvenience from Big Motoring World

turnitround

678D said:

I will still take them to the court and see what happens . I believe Big Motoring Wolrd needs to be help accountable at some level for guaranteeing a customer thy their vehicles had passed rigours inspections and them less than 20 miles driving out of their dealershop 
1- expect me to wait 2-3 weeks to have a car they sold me hours earlier not fit for purpose to be repaired 
2-expects me t pay for the vehicles they sold me hours earlier to be fixed if I wanted to use it .

What will happen is that you will cause yourself even more upset and stress and probably lose out financially. Do you really want to go through that?

678D

Perhaps I will contact Big Motoring World first and give them a chance to do their own internal investigation and explain why the dealt with the issue the way they did and if they believe this could have been dealt in a better way.

Thanks for your reply 

powerful_Rogue

678D said:

Perhaps I will contact Big Motoring World first and give them a chance to do their own internal investigation and explain why the dealt with the issue the way they did and if they believe this could have been dealt in a better way.

Thanks for your reply 

You could, but why? The issue that made you ill is now resolved. Why keep dragging it on?

I can tell you now, they probably won't do any sort of investigagtion. They will either just delete the email/shred the letter OR you will get a reply saying "Sorry for any inconvenience, we aim to keep all our customers happy and apologise at this time it fell below that standard. etc etc" - Bascially an empty meaningless apology. (Not that it appears they have anything to apologise for.)

678D

Because I am not the first customer they have done wrong , there are some many forums and reviews of how they have done the same to a great numbers of customers. Someone  regulating agency needs to look into that and I feel that if I raise the issue to the best of my capabilities it could help someone in the future.

the_lunatic_is_in_my_head

678D said:

“As advised on our phone call today we can get you booked in at either our Fengate Peterborough workshop or our Snodland Kent workshop, this would be free of charge. We are booking 2-3 weeks in advance as advised earlier. 

You advised you did not want to wait 2-3 weeks for a booking with ourselves, I advised I can transfer the call to the warranty team however this would come at a cost to yourself. You agreed to have the call transferred.“

The regs require the trader to repair or replace within a reasonable time and without significant inconvenience but where that doesn't happen they don't force the trader to do so but instead give you the right to reject (return the goods for a refund).

In this case it's irrevelavent whether the 2-3 weeks is unreasonable as you were still within the period where you could reject under the short term right.

The price isn't stated, were this a £40k car then the worry is obviously understandable but with such a price and this kind of problem you'd be better of rejecting IMHO, if the car was a couple of thousand then it could be said problems are more likely to crop up, whilst that doesn't excuse any problems, just from a personal perspective, a buyer should make the purchase with certain expectations and react accordingly in the event of a problem   

The company doesn't look like a fly by night outfit who would fold over one deal going sour and whilst the worry is understandable the extent sounds excessive given they said they would sort the problem rather than ignoring you or fobbing you off, the disagreement appears to be over timeframes more than anything else. 

If you have losses (such as travel) you might be able to claim these but they would need to mitigated (lessened) so if you could have reasonably avoided any losses my understanding is they can't be claimed.

OP I think the most important thing for you take away from this thread is that now they've had one repair attempt if other problems (which mean the car doesn't conform to the contract) crops up you can reject the car but the company can adjust the refund to account for usage (even within the first 6 months). 

678D

Thanks for all the replies , I will let you know how I get on .

pinkshoes

Your car was faulty, they offered to fix it with a lead time of 2 to 3 weeks (garages can't always just fit jobs in like this) and they fixed it.

Your alternative was to reject it for a full refund which you declined.

Did you ask for a hire car in writing? What did they say?

If you had to hire a car or pay for public transport, then claim this from them using your receipts. If the car breaks down again then reject it for a full refund next time. 

Sounds to me like you need to learn to relax and deal with life mishaps in a slightly calmer manner. Yes, a new car breaking down is massively inconvenient, but if something like that is causing you chest pains and severe stress then you perhaps want to learn to deal with stressful situations better before you have a heart attack. I'm saying this from someone who had a stressed person for a father who nearly died because of this (he had a heart condition) and had to learn to manage his stress better...

eskbanker

678D said:

Because I am not the first customer they have done wrong , there are some many forums and reviews of how they have done the same to a great numbers of customers. Someone  regulating agency needs to look into that and I feel that if I raise the issue to the best of my capabilities it could help someone in the future.

Who do you have in mind?  Car dealers aren't operating in a regulated industry and the more generic Trading Standards agency rightly focus their time and effort pursuing real rogue traders who are operating illegally, etc, rather than chasing around after subjective service quality issues....

born_again

678D said:

I would have expected them to book at another local garage at their cost and provide a courtesy car while the car was being fixed , a very simple solution in my view .

Sounds all very unfair to me !

They have their own repair staff. Why would they pay another garage to fix something they can do themselves. 2 weeks is not a bad time frame. Many people have to wait a lot longer. Best I could get for a service was 6 weeks. Dealers are that busy.
If they pass it to a 3rd party & it goes wrong again. You are in a worse situation, as any issues will be the 3rd parties fault. But they will say, They did as requested.

Courtesy car while they were fixing. I can agree with.

mattyprice4004

If you couldn't deal with the stress of having the issue fixed by them, then why go for more stress at Small Claims? 
Honestly I'd just plaster the Internet with bad reviews and move on; it's sorted at no cost to you now.