ASDA Mobile - Is topup required every six months to avoid disconnection?

Ardo

I have an ASDA SIM card in my mobile phone and I am a very low useage user. I'm sure I read that I need to add money every six months or the account will be suspended.

Is there anyone on here that has gone longer than six months without problems please?

flaneurs_lobster

This is from the Asda Mobile website FAQs:

For your account credit to remain active you must top-up or purchase a bundle within 180 days of activating your account (i.e. when you first made a call, sent a text or used data) or your last top-up or bundle purchase.

(my bold)

To me this means credit must be added every six months. 

Having said that, I have a working Asda sim in a phone which hasn't had credit added in over 2 years and it's working fine. The top up requirement may have been added for sims acquired/activated more recently. 

Farway

flaneurs_lobster said:

This is from the Asda Mobile website FAQs:

For your account credit to remain active you must top-up or purchase a bundle within 180 days of activating your account (i.e. when you first made a call, sent a text or used data) or your last top-up or bundle purchase.

(my bold)

To me this means credit must be added every six months. 

Having said that, I have a working Asda sim in a phone which hasn't had credit added in over 2 years and it's working fine. The top up requirement may have been added for sims acquired/activated more recently. 

Likewise, I have a working Asda SIM which I haven't topped up but do send a regular keep active text, as stated, top-ups may be a new condition that older SIMS are exempt from

Undisputedtruth

The FAQs isn't the terms and conditions. So it doesn't carry much weight in the county court. The t&c does.

According to the terms & conditions:

5.2) If you do not make a chargeable call or send a chargeable text within a continuous period of 270 days we will suspend the Services and your mobile number will be cancelled. If you have any credit or top-ups held on your account at the time of suspension or disconnection this will be lost. If you wish to reconnect to ASDA Mobile we will send you out a new Asda Mobile SIM card that will contain a new number and it will not possible to assign your old number to the new SIM card.

Source < https://mobile.asda.com/support/terms-and-conditions > 

Edited to add:

I can see nothing in the terms and conditions about having to top up every six months to keep your account active.

I suspect the Asda mobile poor communications may worsen your terms and conditions in future if you believe in the FAQs instead of the t&c.

flaneurs_lobster

Think I'd rather pay Asda Mobile £5 every six months (or move to a different supplier) rather than engaging m' learned friends to argue the finer points of Contract Law in court because my phone got cut off.

Undisputedtruth

ASDA will text you before they cut you off. If not then you can call them. So you have time to go to another supplier or pay the £5 to keep the account active.

The ASDA PAYG sim is my second number and I certainly have no desire to pay more than what I need to. Otherwise what is the point of this forum if we are simply encourage to spend more money by other forum members?

Ardo

OP Here. Thanks for all the replies.

Guess I will carry on without topup and make sure I make a call now and again, which I do anyway.