ASDA Mobile - Is topup required every six months to avoid disconnection?

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Ardo
Ardo Posts: 24 Forumite
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I have an ASDA SIM card in my mobile phone and I am a very low useage user. I'm sure I read that I need to add money every six months or the account will be suspended.

Is there anyone on here that has gone longer than six months without problems please?

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  • flaneurs_lobster
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    This is from the Asda Mobile website FAQs:

    For your account credit to remain active you must top-up or purchase a bundle within 180 days of activating your account (i.e. when you first made a call, sent a text or used data) or your last top-up or bundle purchase.
    (my bold)

    To me this means credit must be added every six months. 

    Having said that, I have a working Asda sim in a phone which hasn't had credit added in over 2 years and it's working fine. The top up requirement may have been added for sims acquired/activated more recently. 
  • Farway
    Farway Posts: 13,328 Forumite
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    This is from the Asda Mobile website FAQs:

    For your account credit to remain active you must top-up or purchase a bundle within 180 days of activating your account (i.e. when you first made a call, sent a text or used data) or your last top-up or bundle purchase.
    (my bold)

    To me this means credit must be added every six months. 

    Having said that, I have a working Asda sim in a phone which hasn't had credit added in over 2 years and it's working fine. The top up requirement may have been added for sims acquired/activated more recently. 
    Likewise, I have a working Asda SIM which I haven't topped up but do send a regular keep active text, as stated, top-ups may be a new condition that older SIMS are exempt from

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  • Undisputedtruth
    Undisputedtruth Posts: 178 Forumite
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    edited 24 October 2022 at 5:25PM
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    The FAQs isn't the terms and conditions. So it doesn't carry much weight in the county court. The t&c does.

    According to the terms & conditions:

    5.2) If you do not make a chargeable call or send a chargeable text within a continuous period of 270 days we will suspend the Services and your mobile number will be cancelled. If you have any credit or top-ups held on your account at the time of suspension or disconnection this will be lost. If you wish to reconnect to ASDA Mobile we will send you out a new Asda Mobile SIM card that will contain a new number and it will not possible to assign your old number to the new SIM card.

    Sourcehttps://mobile.asda.com/support/terms-and-conditions

    Edited to add:

    I can see nothing in the terms and conditions about having to top up every six months to keep your account active.

    I suspect the Asda mobile poor communications may worsen your terms and conditions in future if you believe in the FAQs instead of the t&c.




  • flaneurs_lobster
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    Think I'd rather pay Asda Mobile £5 every six months (or move to a different supplier) rather than engaging m' learned friends to argue the finer points of Contract Law in court because my phone got cut off.
  • Undisputedtruth
    Undisputedtruth Posts: 178 Forumite
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    edited 24 October 2022 at 5:43PM
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    ASDA will text you before they cut you off. If not then you can call them. So you have time to go to another supplier or pay the £5 to keep the account active.

    The ASDA PAYG sim is my second number and I certainly have no desire to pay more than what I need to. Otherwise what is the point of this forum if we are simply encourage to spend more money by other forum members?
  • Ardo
    Ardo Posts: 24 Forumite
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    OP Here. Thanks for all the replies.

    Guess I will carry on without topup and make sure I make a call now and again, which I do anyway.

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