I have an ASDA SIM card in my mobile phone and I am a very low useage user. I'm sure I read that I need to add money every six months or the account will be suspended.
Is there anyone on here that has gone longer than six months without problems please?
Replies
To me this means credit must be added every six months.
Having said that, I have a working Asda sim in a phone which hasn't had credit added in over 2 years and it's working fine. The top up requirement may have been added for sims acquired/activated more recently.
According to the terms & conditions:
5.2) If you do not make a chargeable call or send a chargeable text within a continuous period of 270 days we will suspend the Services and your mobile number will be cancelled. If you have any credit or top-ups held on your account at the time of suspension or disconnection this will be lost. If you wish to reconnect to ASDA Mobile we will send you out a new Asda Mobile SIM card that will contain a new number and it will not possible to assign your old number to the new SIM card.
Source < https://mobile.asda.com/support/terms-and-conditions >
Edited to add:
I can see nothing in the terms and conditions about having to top up every six months to keep your account active.
I suspect the Asda mobile poor communications may worsen your terms and conditions in future if you believe in the FAQs instead of the t&c.
The ASDA PAYG sim is my second number and I certainly have no desire to pay more than what I need to. Otherwise what is the point of this forum if we are simply encourage to spend more money by other forum members?