M&S credit card random pending payment

bigfrankblue

I’ve got an M&S credit card. I use it very rarely and it’s interest free for purchases, with about a year left on this promotional rate. 

Last week I paid the balance off, just under £2k. This was because I just wanted to clear it and simplify my debts. 

Tonight randomly at 11pm, I had a notification of payment appear as pending for £209. So, I messaged them via their chat and asked who the payment was for? The response I got (over the live chat) was that they’re two transactions for Marks and Spencer. Because they’re pending I can’t see any more info and they closed the chat without giving any more info. I’ve never had something like this before - could it be a glitch or could it be something more sinister? Anyone else had this with M&S Bank, which I think is run via HSBC?

cymruchris

Wait to see if they turn into cleared payments before worrying too much about it. 

Do you mean payment as in payment to your account to settle the debt - or payment as in debit as in money spent?

born_again

Do you have to go through security over live chat?
If not they will not be able to give any account details. I would suggest you ring them to find out.

[Deleted User]

If you didn't spend in M&S then ring back and report it as fraudulent

bigfrankblue

Called and used the live chat. I did get interrogated a bit if they were genuine purchases I'd made, but I stood my ground and explained I was at work during the time of the transactions. They've now promised to refund the payments back and I asked for the card to be canceled and a new one issued.