Refund from CC

owl1234

Hi I am a Newbie,

Need some advice please.
Last Dec I bought 3 tickets to travel to India, but could not travel due to strict covid rules back India and I did not want to take a risk with my spl needs son.
The travel agent said that I can use the tickets with 12 months. I tried calling them and emailing but no response from them. I even posted a letter and the letter was sent back saying " Gone away". As I paid by my cc will I get the money back and if so what is the procedure. Thanks

[Deleted User]

You would have to apply for a chargeback or S75 - dates will dictate which you can do 

Maybe claim on your travel insurance first though?

MEM62

Instead of contacting the travel agent, why not speak with the airline?  

DullGreyGuy

Which airline was it?
When were you actually due to travel?
Did you already have visas or are you PIO/OIC?

To be able to claim from the credit card you need to show that there was a breach of contract... if you made a mistake of booking and then failed to get a visa etc then that is not the fault of the agent/airline if the flight still flew

owl1234

DullGreyGuy said:

Which airline was it?
When were you actually due to travel?
Did you already have visas or are you PIO/OIC?

To be able to claim from the credit card you need to show that there was a breach of contract... if you made a mistake of booking and then failed to get a visa etc then that is not the fault of the agent/airline if the flight still flew

Hi, we had visa to travel and the travel agent said we can use the tickets with in one year. Now they are not responding.

owl1234

MEM62 said:

Instead of contacting the travel agent, why not speak with the airline?  

I tried calling the airline directly but said they cannot help as  the tickets were booked  thru the travel agent

owl1234

DullGreyGuy said:

Which airline was it?
When were you actually due to travel?
Did you already have visas or are you PIO/OIC?

To be able to claim from the credit card you need to show that there was a breach of contract... if you made a mistake of booking and then failed to get a visa etc then that is not the fault of the agent/airline if the flight still flew

DullGreyGuy said:

Which airline was it?
When were you actually due to travel?
Did you already have visas or are you PIO/OIC?

To be able to claim from the credit card you need to show that there was a breach of contract... if you made a mistake of booking and then failed to get a visa etc then that is not the fault of the agent/airline if the flight still flew

Hi, it was Virgin Atlantic, we were due to travel last dec. and we had our visas to travel. Since we were supposed to use the tickets  within 12 months we still have time till this dec but the travel agent is not responding to any of my communications.

owl1234

MEM62 said:

Instead of contacting the travel agent, why not speak with the airline?  

I did speak with the airlines and they said they cannot help as the tickets were booked from a travel agent

pecunianonolet

Had the same during Covid with a Travel Agent (TravelUp) and ended up with a section 75 claim as they didn't want to refund, changed their T&C's retrospectivly, etc. Had at the same time a chargeback running against Expedia as they were hopeless as well. Handed in all the evidence to HSBC and after a few weeks gor the money back in both cases.

I would hand in a GDPR claim to the airline directly, at least that might give you some info on what data they hold about you and you can use for your Section 75 claim. 

Since that and a scam through booking.com for an accomodation that didn't exist (still on their page even after several complaints) I have stopped using agents all together and only book with hotels and airlinees direct and pretty much everything above £100 is going via cc for protection.

Phone your bank asap and dispute the transaction as there are claim deadlines.

[Deleted User]

pecunianonolet said:

Had the same during Covid with a Travel Agent (TravelUp) and ended up with a section 75 claim as they didn't want to refund, changed their T&C's retrospectivly, etc. Had at the same time a chargeback running against Expedia as they were hopeless as well. Handed in all the evidence to HSBC and after a few weeks gor the money back in both cases.

I would hand in a GDPR claim to the airline directly, at least that might give you some info on what data they hold about you and you can use for your Section 75 claim. 

Since that and a scam through booking.com for an accomodation that didn't exist (still on their page even after several complaints) I have stopped using agents all together and only book with hotels and airlinees direct and pretty much everything above £100 is going via cc for protection.

Phone your bank asap and dispute the transaction as there are claim deadlines.

Why would you need a SAR from the airline? What information would that gain you? If the flights were bought they will have OP names and passport numbers, usual airline stuff, nothing in the SAR is in any way going to help the OP case.

Depending on dates, OP just needs to claim on their travel insurance, try a chargeback or submit an S75 case, nothing else is needed. S75 claim against the travel agent might work but the bank will reject it against the airline due to the third party booking process