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Warrant a negative?

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GadgetGuru
GadgetGuru Posts: 864 Forumite
Tenth Anniversary 500 Posts Name Dropper Combo Breaker
To keep things simple - purchased an item on eBay.
Item was posted 2nd Class Signed For. 
I have waited 2 weeks since dispatch and it hasn't arrived - tracking just shows 'We Have It' since it was just signed for and not a tracked service. 

Contacted seller 10 working days after the item was posted.
Waited 3 days - no response from seller. Hence I opened a not received case on eBay.....

10th Oct - Case opened.
13th Oct - Seller responded with tracking information (which shows 'We Have It')
13th Oct - I responded and suggested we wait another day or two to see if it turns up considering the strike actions etc
14th Oct - Seller responded asking if I wouldn't mind waiting another few days.

I would have been fine waiting a few more days, but before even giving me a chance to respond, the seller decided to escalate the case to eBay stating that he has tracking information to prove he posted it, and that he is not willing to refund! 
I think he thought it was a message to eBay and that I would not see it, not knowing it was viewable in the case details....

From this point I could no longer update the case, as it was on hold by eBay until 24th Oct!

I contacted the seller stating I would have been happy to wait a few more days and there was no need to escalate it to eBay. I had been patient thus far and a few more days would have been fine. Even so, he could now claim for the loss from Royal Mail.

No response from seller.

Left it another 5 days - no item. 
Messaged seller again requesting he refund, stating he can claim via RM and I would be happy to confirm any claim if required. 
No response.

I've now been through eBay chat assistant, where they have finally said they will rule in my favour. The case is still under review at this point though.....
I'm not sure whether they will refund me from their own pocket, or whether the funds would be taken from the seller's account......

Even so, I appreciate this was no fault of the seller. However, what I don't appreciate is the way he handled the situation. No response at all to begin with. Then responding once I opened a claim, and stating he was not willing to refund - then escalating the claim so I have to wait another 10 days, and again not responding to any messages, meaning Ive had to wait approx 4 weeks at this point - only resolved once I contacted eBay etc. 

I'm tempted to leave a negative - is it warranted??

Always nervous leaving a negative as I always think the other party will try to 'get back at me'. Even though I have blocked him from purchasing from me, nothing stops him opening a new account etc.......!
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Comments

  • I've had a negative for less than that but I'm still reluctant to leave neg or neutral

    My latest was for 'bit slow to refund' when I refunded before the item was back to me. It had been delayed in the post by two days so she didn't want it. Ebay kept the neg even though I thought their policy was to only refund when the item was back with the seller. Oh well! 
    Love living in a village in the country side
  • That would get a negatve from me. He was telling ebay he would deny a refund despite the fact the tracking didn't show the item as delivered.

    At the end of the day feedback is about letting other buyers know about a bad seller. I have hesitated to leave bad feedback on ebay and other platforms in the past, but I have always regretted it.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    You said "Even so, I appreciate this was no fault of the seller."  So how could you leave negative feedback with a clear conscience?

    Also part of the time, the case was held up by eBay. You could have reported 'item not received' earlier perhaps? Matters like this should be resolved by eBay, so it was right to contact them. 

    But in any case, it doesn't seem worth causing trouble for the seller, these things do happen sometimes and you'll be getting a refund. (Doesn't matter where it comes from, it's the eBay guarantee.)

    As far as I'm aware, sellers aren't allowed to reciprocate if they receive a negative review but they may contact a buyer who leaves one to try to reach some amicable agreement. That seems to have been reached already by eBay though in this case.

    Put it down to experience? And be kind to the seller. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,354 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    MalMonroe said:
    You said "Even so, I appreciate this was no fault of the seller."  So how could you leave negative feedback with a clear conscience?

    Also part of the time, the case was held up by eBay.
    The lack of delivery wasn't, but the way the seller handled the case was very much their choice. 
    The case being held up by eBay was also because of the seller's actions.

    OP I don't think you'd be unjustified in leaving a negative, but I also understand your hesitance.  I'm not one for leaving anything other than positive unless it's been really bad either.  Working out where you feel the line is between neutral and negative can be tricky.
  • MalMonroe said:
    You said "Even so, I appreciate this was no fault of the seller."  So how could you leave negative feedback with a clear conscience?

    Also part of the time, the case was held up by eBay.
    The lack of delivery wasn't, but the way the seller handled the case was very much their choice. 
    The case being held up by eBay was also because of the seller's actions.

    This ^

    As a seller myself, my first port of call would be a quick refund as soon as I'm pretty much certain the item has been lost, in order to main a happy buyer and good relationship - not to string it along for the absolute longest time possible (even though the time period to begin a claim from RM had passed too...)
  • pinkshoes
    pinkshoes Posts: 20,569 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    @IftiBashir did you get your refund?

    I rarely leave a negative but as the seller said once they had posted it wasn't their responsibility then this would make me leave a negative as it is their responsibility until delivered.

    I would want to know if a seller had an attitude like this so I could try and avoid them!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • vacheron
    vacheron Posts: 2,204 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 25 October 2022 at 3:27PM
    This is not applicable to your timely claim, but as a seller I have always took the position that the postage is my responsibility and if lost I will refund and claim from the courier. However this week I have had a seller claim his item didn't arrive and when I checked the date, their order was placed on the 14th of JULY (90 days ago). 

    I politely responded twice stating that I cannot refund as the tracking does not even exist in the couriers system any more and that they need to make their claim within 30 days according to eBay rules, but it looks like they have opened an INR case anyway.

    I really don't like being they bad guy, but I would have to refund the whole cost of this item out of my own pocket because the seller didn't follow the rules and my compensation claim window has long since expired because they didn't notice the item hadn't arrived for 3 months. 

    I may end up somehow getting a neg for this, but at the same time I am not a charity! 
    • The rich buy assets.
    • The poor only have expenses.
    • The middle class buy liabilities they think are assets.
    Robert T. Kiyosaki
  • Just to update - I have had my refund via eBay Buyer Protection. I'm generally a seller on eBay so it's nice to have eBay on my side for a change as the buyer! lol

    Although the seller had eBay apply a 10 day wait on the case, I contacted eBay after 7 days and they closed the case in my favour, so I have been refunded in full (which I know I would get anyways). I am unsure whether they refunded me themselves, or whether the funds have come from the seller (I suspect the latter).

    I have not yet left a negative. Although the courier is not his fault, it was just the way in which the case was handled and the unwillingness to refund and claim from the courier that left a sour taste for me. I did draft out the honest feedback comment, but then held back - simply down to the fact that as a seller I feel it is too easy for anyone else to just create a new account and purchase one of my items to simply mess me around and reciprocate the negative feedback. I'd rather not have the hassle.... hence, I'm still in two minds!!

    I have my refund, which is the main thing I guess......
  • GadgetGuru
    GadgetGuru Posts: 864 Forumite
    Tenth Anniversary 500 Posts Name Dropper Combo Breaker
    edited 25 October 2022 at 3:55PM
    vacheron said:
    This is not applicable to your timely claim, but as a seller I have always took the position that the postage is my responsibility and if lost I will refund and claim from the courier. However this week I have had a seller claim his item didn't arrive and when I checked the date, their order was placed on the 14th of JULY (90 days ago). 

    I politely responded twice stating that I cannot refund as the tracking does not even exist in the couriers system any more and that they need to make their claim within 30 days according to eBay rules, but it looks like they have opened an INR case anyway.

    I really don't like being they bad guy, but I would have to refund the whole cost of this item out of my own pocket because the seller didn't follow the rules and my compensation claim window has long since expired because they didn't notice the item hadn't arrived for 3 months. 

    I may end up somehow getting a neg for this, but at the same time I am not a charity! 
    I didn't think a case could be opened after the 30 day period??
    This seems like a very easy scam for buyers - wait until the courier tracking has been cleared from their system, then raise a INR claim! If thats he case, better start screenshooting every delivered item confirmation! lol

    On a side note, the eBay transaction should update with delivered (if the tracking information was entered that is) too.....
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,354 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    vacheron said:
    This is not applicable to your timely claim, but as a seller I have always took the position that the postage is my responsibility and if lost I will refund and claim from the courier. However this week I have had a seller claim his item didn't arrive and when I checked the date, their order was placed on the 14th of JULY (90 days ago). 

    I politely responded twice stating that I cannot refund as the tracking does not even exist in the couriers system any more and that they need to make their claim within 30 days according to eBay rules, but it looks like they have opened an INR case anyway.

    I really don't like being they bad guy, but I would have to refund the whole cost of this item out of my own pocket because the seller didn't follow the rules and my compensation claim window has long since expired because they didn't notice the item hadn't arrived for 3 months. 

    I may end up somehow getting a neg for this, but at the same time I am not a charity! 
    I didn't think a case could be opened after the 30 day period??
    I think a case can be opened but there's no buyer protection from eBay after the 30 days, so they won't get their money back unless the buyer decides to refund.  Which at this point, the seller is well within their rights to decline!
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