British Gas not processing £66 refund

sarahmichael0812

I paid my DD on 1st Oct, waited a few days then chased my refund. I was told to wait 3 working days and it would be in my bank. It wasn’t. I messaged and was told the same thing again. Still nothing. Chased today and now been told to wait 10 days. I have repeatedly asked for somebody to call me but no joy. Am I the only one? What can I do?

SAC2334

From what I ve read about the £66/67 monthly amount , the suppliers would not be sending it into anyones bank accounts where it can be spent on other things . 
Its for the energy account only .
Octopus have just taken off £67 off my £100 a month direct debit and then advised that I should raise it myself to £140 .

They probably are correct as once the gas central heating gets switched on my gas usage will be very high for 5 months but I m directing my OAP extra energy grant of £300 into my gas account to balance it out 

MuckChucker

sarahmichael0812 said:

I paid my DD on 1st Oct, waited a few days then chased my refund. I was told to wait 3 working days and it would be in my bank. It wasn’t. I messaged and was told the same thing again. Still nothing. Chased today and now been told to wait 10 days. I have repeatedly asked for somebody to call me but no joy. Am I the only one? What can I do?

Mine only arrive on Friday 14th after DD going out on the 1st (3rd was the Monday). They don't have a clue what they're doing. Not really sure what you can do but I'd suspect it will get to you, just not putting any bets on when 

[Deleted User]

Hi,

have a look HERE, should've gone to your bank 3 days after DD.

Jyana

sarahmichael0812 said:

I paid my DD on 1st Oct, waited a few days then chased my refund. I was told to wait 3 working days and it would be in my bank. It wasn’t. I messaged and was told the same thing again. Still nothing. Chased today and now been told to wait 10 days. I have repeatedly asked for somebody to call me but no joy. Am I the only one? What can I do?

Do you pay by fixed or variable direct debit?

[Deleted User]

SAC2334 said:

From what I ve read about the £66/67 monthly amount , the suppliers would not be sending it into anyones bank accounts where it can be spent on other things . 
Its for the energy account only .

No idea where you have read that - in almost every case of DD accounts, the money will end up in your bank account whether by DD change or by refund.

alicef

My DD to BGas went out on the 3rd and they credited £66 back to my account on the 11th.  

fryedslyce

sarahmichael0812 said:

I paid my DD on 1st Oct, waited a few days then chased my refund. I was told to wait 3 working days and it would be in my bank. It wasn’t. I messaged and was told the same thing again. Still nothing. Chased today and now been told to wait 10 days. I have repeatedly asked for somebody to call me but no joy. Am I the only one? What can I do?

Below quote is from BG website:

"My Direct Debit has gone out - why haven’t I received my £66 yet?

Don’t worry, it’s on its way. It can take up to 10 working days to reach your bank account. If you don’t pay by Direct Debit and are still waiting"

superjuz

You're not the only one.

 My DD was taken on the 3rd and there is absolutely no sign of my rebate, either on my energy account (apparently it shows here first) or in my bank account.

I have contact BG twice now only to be given the standard, scripted, answer of, "it will be there in 3 days". I'm unconvinced...

jazzy

Same here. Direct Debit taken out on the 1st of the month and no sign of the refund. Perhaps BG are accumulating interest on these payments?

nannytone_2

My BG DD went out on 1st and £50 ( the amount of my DD) was credited to my bank on 9th