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What's the actual cost of having the heating on?
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1m³ is approx 11kWh.
Can you check your units?
So they used about 50% more than you - but it might have been less if January was colder than March and had a higher daily use. Not unreasonable from what you describe of their system and how they use it. I would expect that halving the difference would be reasonably achievable with minor interventions and no loss of comfort. But there would be *change* which it seems they might resist.
I have uninstalled the Bright app now, logging in every time I open it is far too tedious. I do use the Octopus app still though which I think is better than the Bright app anyway, so whether I use website or app depends if I am on my computer or not.