Purple Bricks looking for money for nothing!

kemily

Put 1 bed flat on with Purple Bricks in March. 6 months later and only 1 viewing! Now they want £1800 to cancel! They had told me constantly 'no sale, no fee' and did not mention a cancellation fee! They want almost 2K for doing nothing! HELP!

The_Fat_Controller

You need to read the Ts and Cs as to exactly what you have agreed.

Stubod

kemily said:

Put 1 bed flat on with Purple Bricks in March. 6 months later and only 1 viewing! Now they want £1800 to cancel! They had told me constantly 'no sale, no fee' and did not mention a cancellation fee! They want almost 2K for doing nothing! HELP!

..they have not done anything.....not even advertised it??

daveyjp

Are you withdrawing the property from sale or has it now sold?

housebuyer143

As above, when I looked at purple bricks they made it very clear. You could pay upfront or pay in 10 months. Doesn't see a lot that you can do apart from pay it.

Waunakee

A quick scan of the standard service agreement clearly states that fees are payable if the property is withdrawn from the market.This includes the pay later option.

aoleks

1 viewing in 10 months means you have completely unexpected expectations regarding price, quite a common phenomenon on purple bricks.

Are you still looking to sell or were you trying your luck due to the good market?

eddddy

kemily said:

Put 1 bed flat on with Purple Bricks in March. 6 months later and only 1 viewing! Now they want £1800 to cancel! They had told me constantly 'no sale, no fee' and did not mention a cancellation fee! They want almost 2K for doing nothing! HELP!

I guess you signed up with PB before 20th July 2022?  If so, do you mean their "Money Back Guarantee"?

But if PB people misled you about the "Money Back Guarantee" or said it was equivalent to 100% "No Sale, No Fee" - you could argue that was misrepresentation.


They don't offer the "Money Back Guarantee" anymore, so there's no details on their website, but do you have a copy of the t&cs from when you signed up?

As I recall, there are a lot of conditions for the "Money Back Guarantee", like:

• You must leave it on the market with PB for the full 10 months
• You must list the property at the price recommended by PB
• You mustn't refuse any viewings
• You must have received no offers over 90% of the asking price
• Property prices generally must not have fallen by 5% or more

It sounds like your property has only been on the market with PB for 6 months - so I think you need to leave it with them for another 4 months to get the "Money Back Guarantee".

So unless you have strong evidence that PB misled you, it doesn't sound like you're eligible for not paying the fee.

 

RM_2013

As above.  We’ve sold our property through PB and we were made aware that the fee would be payable after 10 months even if we hadn’t sold.  We were fairly lucky that the valuation they suggested was not over inflated and we had 9 viewings and 2 offers (1st buyer pulled out).

when you say you’ve only had 1 viewing and it’s not listed anywhere do you mean it’s not even listed on rightmove? 

If it’s listed on rightmove and other online portals there should have been more than 1 viewing in 6 months.  Is it priced accurately in comparison to other properties locally or recently sold? 

theartfullodger

If you are so convinced you don't need to pay then don't.  If so, do let us know how you get on in court 

I'm in favour of agents, sellers and buyers abiding by their signed agreements.  You know, do the decent thing 

fourmarks

Purple Bricks - looking for money for nothing!

Have you suggested to them that they use your thread title as their company motto?

It certainly fits with my sister's experience of them, and with many others that I am aware of.

And it certainly doesn't contravene the Advertising Standards Authority code on misleading information.