Santander 1 year fixed ISA

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Opened the above this morning 3.7%.
Tried to transfer my Skipton using the online form. Ok til I got to the account No. Skipton is 9 digits Santander form only accepts 8. Telephone help not much help, suggested putting it into the roll number which I did but it still wants a number in the account box. Do you think it is ok to put 00000000.
Tried to transfer my Skipton using the online form. Ok til I got to the account No. Skipton is 9 digits Santander form only accepts 8. Telephone help not much help, suggested putting it into the roll number which I did but it still wants a number in the account box. Do you think it is ok to put 00000000.
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One option would be to put the Building Society's details in the account number and sort code sections, with your account number as the roll (reference ?) number which is likely to be the procedure you'd follow if you were to make a cash deposit.
I've only come across this in the past when posting off paper transfer forms and in those instances, I've either added another box to the account number section myself (!) or put it in the roll number section and either left the sort code/account number sections blank (which is doesn't sound like you can do online) or used the building society's details, hence my suggestion.
Pity the Santander expert I spoke to, having waited a lifetime on the phone could not elaborate.