Pixel 6a Camera Problem

martindow
martindow Posts: 10,169
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edited 14 October 2022 at 3:33PM in Mobiles
I've just got a new Pixel 6a and everything is fine apart from the camera.  It freezes after 3 or 4 seconds and then after a short while crashes the phone.  This still happens in safe mode.
I've cleared the phone cache and I think all of the updates have applied OK - Android 13 and the latest update is dated 5th October. 
Has anybody any ideas on what I could try please?

Comments

  • do a factory reset
  • martindow
    martindow Posts: 10,169
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    do a factory reset
    Thanks, I've tried that and the same symptoms are still there.  Any ideas of what I could try now?

  • liggerz87
    liggerz87 Posts: 383
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    You might have to get in touch with Google as by sounds of it could be a hardware issue
  • martindow
    martindow Posts: 10,169
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    edited 18 October 2022 at 9:17AM
    Thanks both.  I bought it from John Lewis and they have agreed to exchange it, so hopefully second time lucky!
    I appreciate your advice and reassurance that I hadn't missed anything obvious.
  • liggerz87
    liggerz87 Posts: 383
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    Ah that's even better then a straight swap glad got it sorted
  • martindow
    martindow Posts: 10,169
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    Thought I'd come back to say that John Lewis couldn't be faulted for their service.  I got through quickly to their technical people and there was no quibble organising a replacement.   I picked up the new phone yesterday and returned the faulty one.
    This one seems to be working fine and is an impressive phone for the price.
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