E.ON Solar Nightmare

awans

On 4th of March this year, I signed up a contract for solar and battery installation with E.ON Solar on the basis that the system will be installed by the end of June (12-16 weeks).  After tens of calls and complaints the panels were installed at the end of September, about 30 weeks later. The system broke down after a few days of installation. Been calling them every single day at least twice, customer services have no idea what's going on. Every new call starts with apology and finishes with an apology that someone will give you a call today but nothing.

I am happy to take them to the small claim court  for mis-selling and breaching the contract for unable to maintain the system which is their responsibility. Any guidance or experience of dealing with them would be greatly appreciated.

For anyone thinking of going solar, please please don't use E.ON, it will be a proper mess and you will regret it not for months or years but for decades.

Krakkkers

What is exactly is wrong as systems are normally 100% reliable, had mine 7 years without a problem and this year was my highest ever production. Is it the Inverter that has gone wrong? What is it you are asking of EON?

stewie_griffin

Have you raised a formal complaint with them? Do you know what the fault with the system is? There’s a service called CDRL you can use (for free) but I believe you need to have received a final response letter first. I know this won’t be of any comfort to you but I believe there’s been a worldwide shortage of some of the components used in solar panels and batteries (this is also why EVs are being delayed), so the delay may not be entirely of E.ONs making.

Krakkkers

Very hard to even get a quote for a Solar install right now.

awans

Krakkkers said:

What is exactly is wrong as systems are normally 100% reliable, had mine 7 years without a problem and this year was my highest ever production. Is it the Inverter that has gone wrong? What is it you are asking of EON?

There is a small device called EM115, Givenergy helped to identify the issue. The meter helps the battery and grid to talk to each other, however, E.ON are not approachable. The problem is that you can't get hold of the technical team, you're only able to talk to the customer services who have no clue about the solar PV. I could pay someone else to come and repair it but I am sure the warranty will be void.

sewingqueen

Feel your pain, we paid the deposit in April and have yet to have them installed, complaint ongoing. Hope you get some sense from them soon

QrizB

awans said:

Krakkkers said:

What is exactly is wrong as systems are normally 100% reliable, had mine 7 years without a problem and this year was my highest ever production. Is it the Inverter that has gone wrong? What is it you are asking of EON?

There is a small device called EM115, Givenergy helped to identify the issue.

This?

https://www.segen.co.uk/product/givenergy-em115-single-phase-modbus-energy-meter-with-ct-id3/

A few people on the "Green & Ethical" sub-forum have had probelms with Givenergy recently. You might want to read their threads and post over there.

https://forums.moneysavingexpert.com/discussion/6365985/givenergy-woes

https://forums.moneysavingexpert.com/discussion/6316662/no-longer-going-for-a-givenergy-8-2-kwh-ac-coupled-battery