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ParkingEye PCN Albert Place Leicester
Pharmacist23
Forumite 7 Posts
Hello,
I need some help please.
I'll give some background. Went to a dessert restaurant on 09/09/2022 with some friends. I left my umbrella there. Went on 10/09/22 to collect the umbrella, parked at their designated shared car park for 5 mins, where you go into the restaurant and input your registration number. I went in tried to put in my registration but their iPad wasn't worked. I got worried and asked the lady on the front desk, she said "don't worry if you get a PCN we'll sort it". I got a PCN from parkingeye on 15/9/22. So I called the restaurant and spoke to the lady who said she'll sort it with the manager and will call back. Didn't hear from them, so I messaged head office a few times. In the meantime I thought I'd appeal it so did so on the 27/09/22 as I was going away, explained the following and giving all evidence. My bank transaction to the restaurant on the 9th, explaining on the 10th went to get my lost properly and was there for 5 mins 15:43:31 to 15:48:48 which is logged on the ANPR camera system, and according to clause 13 of the BPA it shouldn't have been issued, as every driver is allowed a compulary 5 mins cooling off period (I was 17 secs over the 5 mins). I had no intention of staying there apart from getting my lost properly and safeguarding myself by wanting to put my car reg on their terminal but due to technological reasons I couldn't. I also explained lady there on the day said they would "sort it". I attached screenshots of the message from head office saying it'll be resolved. Phone calls.
The manager of the restaurant called me 30/09/2022 assuring me he'll get the PCN cancelled and would confirm by that evening or Monday 3/10/22. I didn't hear anything and the appeal from ParkingEye came through, they didn't even acknowledge Clause 13 but said there is "no sufficient evidence - can't locate my registration number on the system" even after telling them the terminal at the restaurant was not working! So as a "gesture of goodwill, will reduce the fine to £20". But I do not believe I was doing anything wrong and the circumstances of the iPad not working and the 5 mins I was there should be taken into consideration.
I messaged the manager again, as he gave me his business mobile number, he sent me a screenshot instructing the landowner to cancel the fine. Said to ignore the appeal. But when I look at the portal and pretend to pay as advised on here it still shows "£20 payment is due". I messaged the manager again and he said the person that usually sorts the cancellation is away and as soon as he is back will give me confirmation it is cancelled. In the meantime ignore everything sent by parkingeye. Interestingly, if I go to appeal it again, it allows me to put in another appeal...so I'm a bit confused about that? I also emailed [email protected] from reading other people's experiences asking parkingeye to confirm it's cancelled as per the manager's request but no email from parkingeye yet.
The 14 days to pay the reduced £20 is 19/10/2022....any advice of help would be very much appreciated. It's really stressful!
I need some help please.
I'll give some background. Went to a dessert restaurant on 09/09/2022 with some friends. I left my umbrella there. Went on 10/09/22 to collect the umbrella, parked at their designated shared car park for 5 mins, where you go into the restaurant and input your registration number. I went in tried to put in my registration but their iPad wasn't worked. I got worried and asked the lady on the front desk, she said "don't worry if you get a PCN we'll sort it". I got a PCN from parkingeye on 15/9/22. So I called the restaurant and spoke to the lady who said she'll sort it with the manager and will call back. Didn't hear from them, so I messaged head office a few times. In the meantime I thought I'd appeal it so did so on the 27/09/22 as I was going away, explained the following and giving all evidence. My bank transaction to the restaurant on the 9th, explaining on the 10th went to get my lost properly and was there for 5 mins 15:43:31 to 15:48:48 which is logged on the ANPR camera system, and according to clause 13 of the BPA it shouldn't have been issued, as every driver is allowed a compulary 5 mins cooling off period (I was 17 secs over the 5 mins). I had no intention of staying there apart from getting my lost properly and safeguarding myself by wanting to put my car reg on their terminal but due to technological reasons I couldn't. I also explained lady there on the day said they would "sort it". I attached screenshots of the message from head office saying it'll be resolved. Phone calls.
The manager of the restaurant called me 30/09/2022 assuring me he'll get the PCN cancelled and would confirm by that evening or Monday 3/10/22. I didn't hear anything and the appeal from ParkingEye came through, they didn't even acknowledge Clause 13 but said there is "no sufficient evidence - can't locate my registration number on the system" even after telling them the terminal at the restaurant was not working! So as a "gesture of goodwill, will reduce the fine to £20". But I do not believe I was doing anything wrong and the circumstances of the iPad not working and the 5 mins I was there should be taken into consideration.
I messaged the manager again, as he gave me his business mobile number, he sent me a screenshot instructing the landowner to cancel the fine. Said to ignore the appeal. But when I look at the portal and pretend to pay as advised on here it still shows "£20 payment is due". I messaged the manager again and he said the person that usually sorts the cancellation is away and as soon as he is back will give me confirmation it is cancelled. In the meantime ignore everything sent by parkingeye. Interestingly, if I go to appeal it again, it allows me to put in another appeal...so I'm a bit confused about that? I also emailed [email protected] from reading other people's experiences asking parkingeye to confirm it's cancelled as per the manager's request but no email from parkingeye yet.
The 14 days to pay the reduced £20 is 19/10/2022....any advice of help would be very much appreciated. It's really stressful!
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I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
Do you have a copy of an email or the manager confirming that the keypad wasn't working that day? Get that by email or text.
Do you have all these text messages? Just checking these are not partly phone calls as they are no evidence for POPLA:
I messaged the manager again and he said the person that usually sorts the cancellation is away and as soon as he is back will give me confirmation it is cancelled. In the meantime ignore everything sent by parkingeye.
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Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Either the landowners will cancel it in the next week or so, or you'll need to work on evidence for POPLA after that.
CLICK at the top of this/any page where it says:
Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
I emailed parkingeye on the enforcement email address, they responded to say no request by retailer had been made! So I perused with Plan A and got a bit angry after they have promised it had been actioned.
Really appreciate your help! 😊
Plan A worked! 👍
CLICK at the top of this/any page where it says:
Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD