Nationwide Flexplus account

ntronic

andaway said:

Been trying for over a week to apply for this account online via the link on MSE and directly on the Nationwide website. Keeps giving me an error. Cannot apply for a joint account over the phone. Just wondered if anyone else had same problem? Tried contacting Nationwide and they said they had a glitch but IT dept were sorting it. This was last weekend.

Not just you. Same problem here. Tried multiple browsers on a PC and an iPad to no avail. Was thinking it was my specific details but looks like at least one other person has the same issue. Spoke to support and the only other option is to do this in branch apparently. Wondering if its even worth the hassle if they are unable to fix an issue for over 2 weeks!!

[Deleted User]

Do you need it if you login with your debit card and reader?

clowning

My pass number was issued by Nationwide, not selected by me. It is 8 numbers beginning with 6. I then have a 6 digit code that I selected myself

Daliah

clowning said:

My pass number was issued by Nationwide, not selected by me. It is 8 numbers beginning with 6. I then have a 6 digit code that I selected myself

The Nationwide passnumber is always 6 digits

km1500

nationwide have a 10 digit username eg 0123456789, a 6 digit passnumber for online banking logon and a different 6 digit telephone banking pin for when you call them.

elsien

Deleted_User said:

Do you need it if you login with your debit card and reader?

If this is for me, it’s a passbook savings account so she doesn’t have a debit card. I think she declined the card reader option. 

noh

km1500 said:

nationwide have a 10 digit username eg 0123456789, a 6 digit passnumber for online banking logon and a different 6 digit telephone banking pin for when you call them.

The customer number (user name) is now 10 digits but for customers who have used internet banking with Nationwide since the beginning it could be 8 digits. I signed up with them for internet banking at least 25 years ago and mine is a 8 digit customer number which after all this time is ingrained in my memory.

[Deleted User]

elsien said:

Deleted_User said:

Do you need it if you login with your debit card and reader?

If this is for me, it’s a passbook savings account so she doesn’t have a debit card. I think she declined the card reader option. 

It also works with their ATM cards IIRC (which usually are available on their branch based accounts)

She'll just have to order a new online banking number passcode if she can't recall and doesn't have any debit/atm card.

JUPITER_CORE

Been trying to apply to switch joint for 2 weeks too.

Intro offer of £200 is only available if you join online (not in branch).

Seems to only affect Joint Account applications, as I can sail through on the individual accounts application (unfortunately, that was just to test, I actually only want to switch our joint accounts!)

ntronic

As per the agent, even if done in branch, will use a web form so effectively counts as an online application. Or so they say. 

My only question is does it bode well that a bank is unable to acknowledge, let alone fix, an issue with their online systems for over 3 weeks now?