Nationwide Flexplus account

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Newbie
Been trying for over a week to apply for this account online via the link on MSE and directly on the Nationwide website. Keeps giving me an error. Cannot apply for a joint account over the phone. Just wondered if anyone else had same problem? Tried contacting Nationwide and they said they had a glitch but IT dept were sorting it. This was last weekend.
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Cleaning your browsing history and cookies might help, or use a different browser.
I second this, I have lots of problems using Firefox and Nationwide but non using Chrome. I also have had problems with Santander chat on Firefox but not Chrome.
Is the passcode (6 number one) for Nationwide internet banking one that you make up yourself?
Parent doesn’t have a scooby what hers is and is getting a technical error message when trying to reset.
Thanks and apologies to the OP.
Have you tried this: https://www.nationwide.co.uk/help/online-banking-help/locked-out-of-online-bank/?
If that doesn't work, you can get a new passnumber by re-registering for online banking.