EDF

Supatramp

Does anyone know of a phone number for the above, which guarantees an English speaker at the other end?

They're plagueing the life out of me wanting meter readings, but I've done and submitted readings on 30th September, but trying to get the staff from Outer Mongolia to understand, I eventually gave up.

TIA.

Robin9

Try their complaints email  - forget CS either by phone or email. Chat is fair but the complaints email I found good

complaintresolution@edfenergy.com

How are you submitting your readings ?

inspectorperez

Alternative contact details by Whatsapp etc if you follow the link below

https://www.edfenergy.com/for-home/help-support/contact-us

Supatramp

I eventually got through to someone in South Africa, so obviously an English speaker, and she explained that I had to submit readings by the 17th October, because it was the window for readings. 

So submitting readings before the 1st October, as advised by Martin, was obviously a waste of time!!

EssexHebridean

Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill.  Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked. 

I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat. 

Supatramp

EssexHebridean said:

Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill.  Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked. 

I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat. 

Where did you walk to?

MattMattMattUK

Supatramp said:

I eventually got through to someone in South Africa, so obviously an English speaker, and she explained that I had to submit readings by the 17th October, because it was the window for readings. 

So submitting readings before the 1st October, as advised by Martin, was obviously a waste of time!!

Submitting a reading around 1st October was so that the amount either side of the rate increases. EDF wanting a reading in the five days before 17th October is due to billing cycles and them wanting a reading to be able to bill accurately at the end of your billing period.

EssexHebridean

Supatramp said:

EssexHebridean said:

Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill.  Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked. 

I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat. 

Where did you walk to?

Octopus 🐙 

mmmmikey

Hmmm - just Googled "Energy Provider Customer Service" and found this. Make of it what you will....

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/compare-domestic-energy-suppliers-customer-service1/

To be honest, my own experience of EDF is that I've found them to be easy to contact via online chat and I've never had any reason to complain. But that doesn't mean others haven't of course.

Supatramp

Looks as if EDF are pretty good then.

Rosie1001

I’ve have a non standard meter and EDF  have a dedicated department for this 

I have to say.  They are fab …nothing a problem ..they will help if they can 

emails are answered promptly as well 

wonder why the general EDF service isn’t the same 😫