We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
EDF
Does anyone know of a phone number for the above, which guarantees an English speaker at the other end?
They're plagueing the life out of me wanting meter readings, but I've done and submitted readings on 30th September, but trying to get the staff from Outer Mongolia to understand, I eventually gave up.
TIA.
David.
0
Comments
-
Try their complaints email - forget CS either by phone or email. Chat is fair but the complaints email I found good
complaintresolution@edfenergy.com
How are you submitting your readings ?Never pay on an estimated bill. Always read and understand your bill0 -
Alternative contact details by Whatsapp etc if you follow the link below
0 -
I eventually got through to someone in South Africa, so obviously an English speaker, and she explained that I had to submit readings by the 17th October, because it was the window for readings.So submitting readings before the 1st October, as advised by Martin, was obviously a waste of time!!David.0
-
Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill. Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked.
I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
EssexHebridean said:Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill. Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked.
I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat.
Where did you walk to?
David.0 -
Submitting a reading around 1st October was so that the amount either side of the rate increases. EDF wanting a reading in the five days before 17th October is due to billing cycles and them wanting a reading to be able to bill accurately at the end of your billing period.Supatramp said:I eventually got through to someone in South Africa, so obviously an English speaker, and she explained that I had to submit readings by the 17th October, because it was the window for readings.So submitting readings before the 1st October, as advised by Martin, was obviously a waste of time!!1 -
Octopus 🐙Supatramp said:EssexHebridean said:Well EDF where happily enough taking readings over the phone on 30th September when I spoke with them. I mean they did afterwards decided to replace that reading I gave with their own under-estimated one instead - an email to the complaints team seems to have sorted that issue out already though and I now have a replacement 30th September bill. Their deplorable customer service did make me decide I no longer wanted to be a customer though - I've walked.
I wouldn't even bother trying WhatsApp by the way - first attempt was 3 days to get a response, second was 4 days followed by the advisor telling me they were "just going to check on that for me" and then just terminating the chat.
Where did you walk to?🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
Hmmm - just Googled "Energy Provider Customer Service" and found this. Make of it what you will....To be honest, my own experience of EDF is that I've found them to be easy to contact via online chat and I've never had any reason to complain. But that doesn't mean others haven't of course.1
-
Looks as if EDF are pretty good then.
David.0 -
I’ve have a non standard meter and EDF have a dedicated department for this
I have to say. They are fab …nothing a problem ..they will help if they can
emails are answered promptly as well
wonder why the general EDF service isn’t the same 😫0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards