Vauxhall Warranty Crisis!

rachie_2011

Any advice would be greatly received as I am currently at the end of my tether!  

Since June, I've had nothing but problem after problem with my 69' Reg plated Vauxhall Astra.  I purchased my car with PCP through the Vauxhall Garage in January 2020.

Work that has been carried out on the car over the past three months are as follows:

1)  Replacement Clutch kit and CSC (following a breakdown and tow by RAC Recovery Service)

2)  Replacement Coil-pack and Sparkplugs 

3)  Replacement of Pressure Sensor

These have all been done under warranty as the car is less than three years old.

After my most recent visit last week (Pressure Sensor), I have now been advised that I require a new Turbo but that it can not be covered under warranty.  When asked why this wouldn't be covered, I was informed that I had missed my first car service, which I was shocked to hear as this is not the case.  

My service was originally due to be done in January 2021 however was cancelled due to the Covid Pandemic. When I told them this I was informed that although their garage was closed they were still open and servicing at another site so I should of taken it there.  However, I was not told this at the time so how would I know that?  Nor did I have a follow up call from Vauxhall to tell me that this was an option.  I was not contacted until December 2021 with an email saying that my service was due, which I booked the very same day.  The service was carried out a few days later and there were no notes of concern or technicians comments.

The problem I have is that I do not understand how a car with low mileage (Under 23,500) and under 3 years of age can have so many technical problems with it.

The garage told me to contact the Vauxhall Customer Care team to raise this, however they aren't interested as all they are saying is that I've breached the warranty. 

I just don't know what to do - I have a year left of PCP payments to make and unless I pay over £1,500 for a new Turbo, I'll continue to be driving around with a faulty car through no fault of my own as I was not provided with the information or customer care that one expects from Vauxhall.  

What would you do?  Or do I need to just tally this up to experience? 

sheramber

Did you not think to get the service done when lockdown was lifted?

photome

Not really sure what you can do, there was plenty of opportunity to get the car serviced between Jan 21 and dec 21 as many garages were open during lockdown

you could maybe try for a part payment from Vauxhall  appealing to the better nature, with you taking some of the blame for not getting get serviced

DanDare999

rachie_2011 said:

Any advice would be greatly received as I am currently at the end of my tether!  

Since June, I've had nothing but problem after problem with my 69' Reg plated Vauxhall Astra.  I purchased my car with PCP through the Vauxhall Garage in January 2020.

Work that has been carried out on the car over the past three months are as follows:

1)  Replacement Clutch kit and CSC (following a breakdown and tow by RAC Recovery Service)

2)  Replacement Coil-pack and Sparkplugs 

3)  Replacement of Pressure Sensor

These have all been done under warranty as the car is less than three years old.

After my most recent visit last week (Pressure Sensor), I have now been advised that I require a new Turbo but that it can not be covered under warranty.  When asked why this wouldn't be covered, I was informed that I had missed my first car service, which I was shocked to hear as this is not the case.  

My service was originally due to be done in January 2021 however was cancelled due to the Covid Pandemic. When I told them this I was informed that although their garage was closed they were still open and servicing at another site so I should of taken it there.  However, I was not told this at the time so how would I know that?  Nor did I have a follow up call from Vauxhall to tell me that this was an option.  I was not contacted until December 2021 with an email saying that my service was due, which I booked the very same day.  The service was carried out a few days later and there were no notes of concern or technicians comments.

The problem I have is that I do not understand how a car with low mileage (Under 23,500) and under 3 years of age can have so many technical problems with it.

The garage told me to contact the Vauxhall Customer Care team to raise this, however they aren't interested as all they are saying is that I've breached the warranty. 

I just don't know what to do - I have a year left of PCP payments to make and unless I pay over £1,500 for a new Turbo, I'll continue to be driving around with a faulty car through no fault of my own as I was not provided with the information or customer care that one expects from Vauxhall.  

What would you do?  Or do I need to just tally this up to experience? 

They usually allow a month or 1000 miles so yes that is the case. Your first service in December was over due and therefore not in line with the service schedule.

youknowtherules

Lockdown didn’t happen until April/may, you had 3 months to get it sorted. Then if you communicated with the garage, they would have been understanding. Your mistake.