Amazon Empty Boxes!

johnw_6

So…like most I just use Amazon. It’s quick and convenient.

Sigh.

I order an Apple Watch yesterday.

Today it arrives!!! Woohoooo

Only the Apple box inside has been strategically sliced open. Yes I open and nothing is inside. Not the watch or the strap. Just the instructions, if to add injury.

Ok, silly me or unlucky me. I figure call them up, explain and get the actual item sent.

But no :-(

It’s been tracked, it’s been weighed both ends. Ooooo it clicks, I’ve stolen my own item clearly. They don’t trust that I’m not blind, that I haven’t somehow misplaced it and not said.

Short story, in order to believe me (their valued customer) I must report it to the police as a crime ( even although I didn’t pick the delivery method or check the item actually existed in the wear house).

Embarrassed and somewhat let down I call the police. They have clearly better things to do with their time/ more important things but customer service at Amazon demand it.

I explain. I apologise for wasting their time on an incompetent company that insists on this process. They give me a police incident report number.

Lol but it turns out it’s not enough. Amazon want a copy of the report. They won’t call or investigate, why when they have me to do it for them!

It’s such a joke.

Anyway my bank who were helpful suggest I follow the process but contact them again if Amazon fail to provide a refund in 15 days.

I’m not looking for help or advice. I just wanted others to know it happens.

John

Aylesbury_Duck

Why don't you want to send the copy of the police report to Amazon?  A theft has occurred, but you don't want to do everything you can to help resolve the situation in your favour?  Seems odd to me. 

You will probably get your refund from the bank if it comes to it, but you'll probably lose your amazon account, too.

johnw_6

I will send the report when it’s available. It wasn’t originally requested. They only wanted the reference number.

lisyloo

I can see both sides.
they don’t know if it’s the driver, warehouse or customer that’s taken it.
how would they know?

TELLIT01

There have been numerous reports of empty boxes arriving but, from a vendor perspective, it's impossible to know if the theft happened at their warehouse; when with the courier company; or if the recipient is trying it on.  Demanding it be reported to police and a copy of the report sent to the vendor doesn't seem unreasonable to me.

johnw_6

Here is the thing though, it’s an Apple device. Unless I’m mistaken, they can be tracked. At least initially until it’s disconnected so they can find the item, if they have the WILL!

also I’ve been a member/ customer for over 20 years without incident. I don’t know how much I’ve spent over that time but it’s a lot.

elsien

This was one of the more recent ones. Lots of times though people don’t come back to update so it’s very unclear whether the issue is resolved or not.

https://forums.moneysavingexpert.com/discussion/6325254/amazon-sent-an-empty-box-and-refuse-to-refund-my-663/p1

johnw_6

Thanks all.

turns out we can’t track Apple items until they are registered. Seems like something handy they might want.