Amazon Empty Boxes!
So…like most I just use Amazon. It’s quick and convenient.
I order an Apple Watch yesterday.
Today it arrives!!! Woohoooo
Only the Apple box inside has been strategically sliced open. Yes I open and nothing is inside. Not the watch or the strap. Just the instructions, if to add injury.
Ok, silly me or unlucky me. I figure call them up, explain and get the actual item sent.
But no :-(
It’s been tracked, it’s been weighed both ends. Ooooo it clicks, I’ve stolen my own item clearly. They don’t trust that I’m not blind, that I haven’t somehow misplaced it and not said.
Short story, in order to believe me (their valued customer) I must report it to the police as a crime ( even although I didn’t pick the delivery method or check the item actually existed in the wear house).
Embarrassed and somewhat let down I call the police. They have clearly better things to do with their time/ more important things but customer service at Amazon demand it.
I explain. I apologise for wasting their time on an incompetent company that insists on this process. They give me a police incident report number.
Lol but it turns out it’s not enough. Amazon want a copy of the report. They won’t call or investigate, why when they have me to do it for them!
It’s such a joke.
Anyway my bank who were helpful suggest I follow the process but contact them again if Amazon fail to provide a refund in 15 days.
I’m not looking for help or advice. I just wanted others to know it happens.
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You will probably get your refund from the bank if it comes to it, but you'll probably lose your amazon account, too.
they don’t know if it’s the driver, warehouse or customer that’s taken it.
how would they know?
also I’ve been a member/ customer for over 20 years without incident. I don’t know how much I’ve spent over that time but it’s a lot.
turns out we can’t track Apple items until they are registered. Seems like something handy they might want.