Spectos/Royal Mail Monitoring and Posting Panel

CRISPIANNE3

That is news to me. I wasn't even aware I was on the live panel. I understood you could not be offered a correctly delivery or unaddressed survey at the same time as being on the live panel and yet I have done the correctly delivered survey about 6 weeks ago and was due to start the unaddressed survey on the 27th but that one never happened. 

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Rest periods

You have been now live as an active Mailagents panellists since you started, and as you know, we have to make all panellists rest for 6 months for the surveys that include test-items. We are working on a concept and we plan to communicate your first rest periods after easter. Please stay tuned as we will provide you all required information. 

Easter

Finally, we would like to wish all of our customers a happy Easter and a wonderful holiday season. We hope that you are able to enjoy this time with your loved ones and take a well-deserved break. Our team remains committed to providing you with the best possible service, and we look forward to continuing to work with you in the future.

Have a great weekend!

Warm regards

your Mailagents team

Sunbird1952

Money_Grabber13579 said:

Sunbird1952 said:

themadvix said:

Sunbird1952 said:

I've just come over from Kantar and am on a rest period until November. Is anyone else on a rest period?

Yes, having come off a 9-month stint with Kantar. I’m just lurking here with popcorn while I watch the chaos. Sorry folks, I do feel for you, just very glad I’m on a rest period at the moment! Hoping by the time I am back on the live panel all will be sorted!

Yay a fellow rester. When are you re-starting? It's very interesting reading all the posts. Quite intrigued by 'the book' though! We didn't have any books at Kantar. 

Couldn’t make it up though…Spectos have now run out of books so it’s back to polystyrene again!

Ha I know, just read the newsletter. 

HonestJohn

So according to the Easter newsletter they are to start enforcing 6 month breaks. That will mean we should get leaving presentation packs. I don't think a lot of people got the starting ones.

winteremma

Not started yet, but this is a good idea. Always used to think it was stupid posting empty boxes for kantar, I'm sure I can find a few spare books to post off ready and help keep it going.

"If you have any books that you don’t need anymore, and you would like to support us, feel free to put them in a bag or a parcel, write “Freepost SPECTOS” on it and post them to us. The same is for books that you already received. This would allow us to keep initiative going. We thank you so much for your support. "

beanielou

julest105 said:

Graceglow said:

Has anyone heard anything back from Spectos about the issues with the UM survey? Mine is still stuck on Mon 3 April! I’m making a note of what if anything arrives after that. I don’t know what more we can do. Last time there were problems with the survey they sent out a general email.

Mine isn't working either. Also my correctly delivered survey has Friday 7th missing and Saturday 8th is filled in? Have sent tickets for both but no reply as yet

CD for FRiday 7th will be filled in as a bank holiday so no post that day.

cynical87

Not a good start, after emailing Spectos the reply was

(Subject)Neue Nachricht von mailagents.uk

Hi! Thank you very much for your soon reply, we appreciate your support. Have a nice day, kind regards  Besides my hate at being told to have a nice day, language was confusing

piker57

CRISPIANNE3 said:

That is news to me. I wasn't even aware I was on the live panel. I understood you could not be offered a correctly delivery or unaddressed survey at the same time as being on the live panel and yet I have done the correctly delivered survey about 6 weeks ago and was due to start the unaddressed survey on the 27th but that one never happened. 

Quote
Rest periods

You have been now live as an active Mailagents panellists since you started, and as you know, we have to make all panellists rest for 6 months for the surveys that include test-items. We are working on a concept and we plan to communicate your first rest periods after easter. Please stay tuned as we will provide you all required information. 

Easter

Finally, we would like to wish all of our customers a happy Easter and a wonderful holiday season. We hope that you are able to enjoy this time with your loved ones and take a well-deserved break. Our team remains committed to providing you with the best possible service, and we look forward to continuing to work with you in the future.

Have a great weekend!

Warm regards

your Mailagents team

A very confusing newsletter, which is the first I’ve received since activating my account mid February. I’ve received 4 test letters over the past 3 weeks, so perhaps my activity is going to step up as they implement the rest period policy.

HonestJohn

I thought it was strange too. Apparently we are all customers. Communication has been poor from the start.

CRISPIANNE3

On checking I have only received 3 test letters and they were for March. I suddenly remembered they did send a letter with some stamps advising they had not forgotten about me. However I was not selected to be on the live panel week commencing 3 April.

They then send a communication last night advising my time will be coming to an end on the panel. If I was on the live panel I certainly did not receive my Presentation stamps. 

fluffig

CRISPIANNE3 said:

On checking I have only received 3 test letters and they were for March. I suddenly remembered they did send a letter with some stamps advising they had not forgotten about me. However I was not selected to be on the live panel week commencing 3 April.

They then send a communication last night advising my time will be coming to an end on the panel. If I was on the live panel I certainly did not receive my Presentation stamps. 

I struggle with their we’ve been on the live panel statement.

I’d understood we have been helping them test the new systems they were setting up, and that their live panel wouldn’t start until the end of March when Kantar stopped …