Spectos/Royal Mail Monitoring and Posting Panel

13Kent

How do you report duplicate items of unaddressed mail arriving on different days? I had 2 items yesterday and reported them and today I've had the same items delivered again, but the images have disappeared as I reported them yesterday. 

bizzie

Opening the Unaddressed Mail Survey menu there should be an option of "Items Received More Than Once" where already received items are shown

13Kent

Thanks it was obvious when I realised what I needed to look for!

Chocmonster7

Chocmonster7 said:

I received the Christmas stamps set as my welcome back to live posting presentation pack so should I feel cheated?

Update: Have now received a seperate letter with a pack of 8 1st Class Christmas stamps in it!

CRISPIANNE3

Hi I need. some help. I am on the Unadressed survey and some items not received have been transferred to the overdue section. The period shown 25 Nov to 1 Dec. When I go into the overdue section it still only shows have you received the item yes or no but nothing else. 

I thought if it was transferred I would have only up until this Wednesday to report it as not received. However the not received button is still not shown. Do I just wait then?

MikeyPGT

CRISPIANNE3 said:

Hi I need. some help. I am on the Unadressed survey and some items not received have been transferred to the overdue section. The period shown 25 Nov to 1 Dec. When I go into the overdue section it still only shows have you received the item yes or no but nothing else. 

I thought if it was transferred I would have only up until this Wednesday to report it as not received. However the not received button is still not shown. Do I just wait then?

The option to record as not recieved becomes available on the first Saturday following the item being transferred to the overdue section - you then have until the Wednesday following that to record whether or not it has been recieved.

paul235

MABLE said:

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

They sent me one letter asking me to return 4 transponders and another letter today that I had 64 outstanding transponders , I resigned  6 months ago.

mr662

paul235 said:

MABLE said:

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

They sent me one letter asking me to return 4 transponders and another letter today that I had 64 outstanding transponders , I resigned  6 months ago.

Hello ______

Thank you for your message.

If you dont have any RFIDs please ignore the letter and messages.

Regards,

Kirsty

That's the response I got after they kept messaging/letter to return RIFD. While I'm on my rest period. Looks like they send out mass letters/messages to anyone and everyone to track down the tags. 

Prob because they have many missing transponders. Maybe if they vetted panelists before adding them to only allow people with more then 2 brain cells to join.

HonestJohn

mr662 said:

paul235 said:

MABLE said:

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

They sent me one letter asking me to return 4 transponders and another letter today that I had 64 outstanding transponders , I resigned  6 months ago.

Hello ______

Thank you for your message.

If you dont have any RFIDs please ignore the letter and messages.

Regards,

Kirsty

That's the response I got after they kept messaging/letter to return RIFD. While I'm on my rest period. Looks like they send out mass letters/messages to anyone and everyone to track down the tags. 

Prob because they have many missing transponders. Maybe if they vetted panelists before adding them to only allow people with more then 2 brain cells to join.

I agree. When you see some of the questions raised here you wonder how much effort people are putting into doing the survey. They did say, in a newsletter, that the better performing panellists would get priority when coming off their rest period.

MikeyPGT

Prob because they have many missing transponders. Maybe if they vetted panelists before adding them to only allow people with more then 2 brain cells to join.

I agree. When you see some of the questions raised here you wonder how much effort people are putting into doing the survey. They did say, in a newsletter, that the better performing panellists would get priority when coming off their rest period.

Although some of it may  be down to dim people, I do wonder if Spectos systems/RIFD tags are a bit dodgy. I've been creditted for returning tags that I've never had, tags have been recorded as recieved back by them before they've even been sent to me and others have just disappeared into the ether!