Lebara SIM not received

JohnReese

I have used Lebara in the long ago past and been very happy and impressed with their service. Has anyone had any issue with not receiving their new SIM card?

A family member and I both took advantage of the offer for Lebara. They received their SIM within 5 days by post and had no problem activating the SIM and setting up the online account. I ordered the same day with my e-mail (separate account). I however am currently waiting for delivery of my SIM and it has been about 10 working days?

In the distant past, I had received the SIM the next day and back then they said it would take 2-3 days to arrive. I remember this time when I completed the order, the confirmation mentioned a potential wait of 5 working days.

I don't know what my assigned Lebara number is yet. Basically I haven't received the new SIM although I got all the confirmation e-mails and the last e-mail from 30th September said "Great news! Your Lebara SIM is on the way! It should be with you within the next 2 days via Royal Mail".

Is it likely to arrive? Or is this something that needs to be chased up.

JGB1955

Contact them - they will send out another one.

JohnReese

JGB1955 said:

Contact them - they will send out another one.

Yes, usually they're on time with such things, so it's odd it hasn't been dispatched after all this time. I'll have to chase it up. Just hope it gets delivered soon.