Lost luggage and easy jet £25 a day essentials budget

RBizz

@Ganga unfortunately due to having medical equipment needs it can’t always fit in hand luggage. We do try to put as much as possible in there but some bits aren’t practical or able to always fit in a backpack and small case. 

theoretica

I have a vague memory of hearing years ago that if an airline lost your luggage they would hand you a pack containing something like toothpaste, toothbrush, comb, socks and knickers...  and that was all you got until the luggage turned up.

RBizz

@ColdPensioner oh my goodness, the cheek of trying to charge for the extra bag!! 

I was thinking earlier it would be so much more straight forward if our luggage was actually lost at this point, as it seems to be a simpler process for a claim and the claim for the lost luggage would cover our emergency expense variations between what was spent and the amounts we can claim too! 

TELLIT01

If the combination of the payment from the airline, and the amount payable on your travel insurance doesn't cover the total loss, check if you can claim anything from your house contents insurance.

I appreciate what you say about issues with taking all medication in hand luggage, but it's also worth checking with airlines to see if they will make an allowance for essential medical equipment.  That's no help in resolving the current issues.

RBizz

@TELLIT01 thank you for this, will check our home insurance policy to see if there is anything in there that might help! 

DullGreyGuy

RBizz said:

@TELLIT01 thank you for this, will check our home insurance policy to see if there is anything in there that might help! 

Checking the policy will do no harm, and if it had been lost the home insurance may have responded if you had PP cover but I'd be surprised if home insurance covers a delay in baggage. 

TELLIT01

DullGreyGuy said:

RBizz said:

@TELLIT01 thank you for this, will check our home insurance policy to see if there is anything in there that might help! 

Checking the policy will do no harm, and if it had been lost the home insurance may have responded if you had PP cover but I'd be surprised if home insurance covers a delay in baggage. 

Sorry, I should have been clearer and did mean if the luggage is lost.

Ganga

RBizz said:

@ColdPensioner oh my goodness, the cheek of trying to charge for the extra bag!! 

I was thinking earlier it would be so much more straight forward if our luggage was actually lost at this point, as it seems to be a simpler process for a claim and the claim for the lost luggage would cover our emergency expense variations between what was spent and the amounts we can claim too! 

Even if your luggage had been lost you would not get the full value of the contents back ,i am sure the airlines /handling agents are covered by the Montreal convention ( apologies if spelt wrong )

DullGreyGuy

Ganga said:

RBizz said:

@ColdPensioner oh my goodness, the cheek of trying to charge for the extra bag!! 

I was thinking earlier it would be so much more straight forward if our luggage was actually lost at this point, as it seems to be a simpler process for a claim and the claim for the lost luggage would cover our emergency expense variations between what was spent and the amounts we can claim too! 

Even if your luggage had been lost you would not get the full value of the contents back ,i am sure the airlines /handling agents are covered by the Montreal convention ( apologies if spelt wrong )

Spelling is fine, based on current exchange rates the limit under Montreal is c£1,280 per person and so is a reasonable limit for most people's hold luggage.

The OP has travel insurance which would also provide cover and potentially Home insurance would too with PP cover. 

CKhalvashi

eskbanker said:

RBizz said:

Not sure anyone checks the ins and outs of the easyJet website on lost luggage before flying so I’m not too fussed if it’s on their website, it’s a very low amount and definitely not enough to cover 3 days worth of clothes and essentials for most (especially in this economic climate!)

I wasn't necessarily suggesting that you should have read that policy before leaving, but simply that if they've done exactly what they say they'll do then your options for challenging them about it (especially in court) are somewhat curtailed.

RBizz said:

my concern is around the ‘essential’ label for purchases, so might need to go down the Small claims route either way, as I’m concerned what’s essential for us might not be essential in their eyes! 

I don't think they'd necessarily contend that their published figure would be enough to cover everyone's definition of 'essential', but doubt that there's any legal obligation on them to cover that on an unrestricted basis (have you found anything?), so I imagine that their approach of capping reimbursement at a standardised value would be deemed reasonable by a court.

I have to agree with what Eskbanker has said here.

The limit is published and therefore a court will likely deem that it should stand.

I will always skim through documents and terms before entering a contract and suggest that people do at least this before claiming that they have read the terms and conditions quite clearly. I know a few airlines policies quite well, but despite having flown with Easyjet I can't say I remember what was in what I read, just that I was happy enough with them.

I've also picked up some bargains over the years in second hand shops. I get that this isn't everyone's style of shopping but definitely it's a frugal way to shop. I get you were on a cruise ship so this option wasn't available but for the majority of people who don't take cruises this also will be deemed completely reasonable.

Just because you don't agree with the term you agreed with when you entered your contract with Easyjet doesn't mean you can change it now. If you don't like a contractual term, it's always the case that this needs to be changed before you enter into it.