Are Broadband\Cable TV provider required by Law to offer the same deals as they offer new customers?

Dynamic_Panda

Title says it all really, my Virgin contract has ended so my choice is do nothing which is not really an option, get a new deal with Virgin Media or move to a new provider. If I go with the new deal with Virgin Media do they have to offer me the same price as a new customer would get or can they charge me a higher price as an existing customer?

400ixl

I don't believe there is any restriction like there is for motor insurance. They can have different offers for new customers over existing.

shiraz99

Dynamic_Panda said:

Title says it all really, my Virgin contract has ended so my choice is do nothing which is not really an option, get a new deal with Virgin Media or move to a new provider. If I go with the new deal with Virgin Media do they have to offer me the same price as a new customer would get or can they charge me a higher price as an existing customer?

No there's nothing in law that forces providers new customer deals to existing customers.

Billxx

I would urge you to negotiate with Virgin.  My deal came to end last month and was due to increase by a considerable amount (£37+).  I managed to switch to a different bundle, retain all the services I had before for a net increase of £10.  I thought this was reasonable, and credit to VM, they were very good to deal with.

Neil_Jones

Dynamic_Panda said:

Title says it all really, my Virgin contract has ended so my choice is do nothing which is not really an option, get a new deal with Virgin Media or move to a new provider. If I go with the new deal with Virgin Media do they have to offer me the same price as a new customer would get or can they charge me a higher price as an existing customer?

No.  Retention deals are often bespoke and while they can match the new customer deals (save for things like cashback, vouchers etc), they rarely do.  If you want to stay with them phone them up and get a new deal.

Dynamic_Panda

Thanks for the information all, will phone Virgin and see what can be done