Onestream broadband renewal

nicpy

Confused about this so looking for advice. Renewed my Onestream broadband contract by telephone two days ago for a further twelve month period.

Circumstances have changed, so I decided to cancel (after two days) Apart from the goodwill I expected from an alledgedly reputable company, I had thought this `purchase` would be at the very least covered by the distance selling regulations of a 14 day cooling off period.
The operator on the Onestream (Tom) chatline says I cannot cancel without penalty and that I was advised verbally that renewals cannot be canceled (under these regs) I have asked for a copy of my conversation when I renewed as I have no memory whatsover of agreeing to such a condition. He said he would refer it to another department during the working week, and then unfortunately I lost the chat line. The email from them on a re-sign up most certainly does not contain any such condition.
Grateful for thoughts on this?

iniltous

Renewals could be different to someone taking out a ‘new’ contract , AFAIK, the cooling off period is to allow someone who may have been pressured into a sale , time to reflect and possibly reconsider, especially if the customer was cold called , in other words the company instigated the contact ,  generally ‘new’ customers don’t have the service start immediately, it’s probably at least the 14 days cooling off before service starts , so the company cannot really argue that they have had any significant setup costs , if the ‘customer’ calls back  within those 14 days ‘cooling off’ to say ‘I’ve changed my mind’ .
Renewal  may not be the same, you already have a relationship with the company, but that’s just my interpretation, you may want to possibly ask 

https://www.citizensadvice.org.uk/