Lloyds Bank customer service calls

pennylonglane

Sorry if this has appeared before: does it really cost £6 + a connection charge to phone Lloyds with a bank account query? If so, that's outrageous. So many branches closed I've got to travel into town with a query that could easily be sorted out over the phone. 

mab3000

Where have you seen this? What number are you trying to call?

Whenever  I call Lloyds it’s covered under my unlimited mins part of my mobile package 

Section62

pennylonglane said:

Sorry if this has appeared before: does it really cost £6 + a connection charge to phone Lloyds with a bank account query? If so, that's outrageous. So many branches closed I've got to travel into town with a query that could easily be sorted out over the phone. 

Probably not, it will depend on your phone provider etc, but what number are you calling? Are you sure the number isn't part of a scam?

sheramber

LLoyds is a 0345 number. these are charged as a local rate call but are often free in mobile packages

[Deleted User]

sheramber said:

LLoyds is a 0345 number. these are charged as a local rate call but are often free in mobile packages

03 numbers are simply standard rate like 01 or 02 numbers but are non-geographical.

Notepad_Phil

pennylonglane said:

Sorry if this has appeared before: does it really cost £6 + a connection charge to phone Lloyds with a bank account query? If so, that's outrageous. So many branches closed I've got to travel into town with a query that could easily be sorted out over the phone. 

Did you do something like "google Lloyds phone number" and then just click on the first link that came up?

If you did then you may well have been 'tricked' by a non-lloyds website who have given you a telephone number that they've created. This will direct you to Lloyds, but you'll be paying the vastly higher prices that the non-lloyds company has set up.

TimSynths

0345 300 3000

EarthBoy

TimSynths said:

0345 300 3000

" Sorry, the number you've dialled does not exist".

It's 0345 300 0000 on the back of my debit card. 

molerat

No strange numbers or links come up when I do an unguarded Google search, only the genuine article.

TimSynths

EarthBoy said:

TimSynths said:

0345 300 3000

" Sorry, the number you've dialled does not exist".

It's 0345 300 0000 on the back of my debit card. 

Crikey! you would have thought after working for them for 17 years I'd have remembered the number by now! Apologies!

CRISPIANNE3

I normally phone via my Lloyds App and this is an 01733 number. In my case it it out of my free minutes with Smarty Mobile.