eonnext

[Deleted User]

mickyb71 said:

stewie_griffin said:

I’m not sure you’ve understood the process. As you pay by DD then your monthly payments will be reduced by £66 for the next six months. E.ON Next will also apply a credit of £66 to your account once a month (the first one was added to my account yesterday). The amount you actually use each month is therefore largely irrelevant.

My apologies for not understanding the process.My estimated usage was taken out when my old contract expired in August,I took out a new contract at 50.89pkwh for electric and 12.87p for gas for which the DD was £220.53,which was altered to £153.53,since then a maximum price per kwh for gas and electric was introduced so my way of thinking is that I should have been given the £66 off a new DD estimate,because of the rate change

The £66 has nothing to do with the rate change and nothing to do with the price cap.

mickyb71

[Deleted User] said:

mickyb71 said:

stewie_griffin said:

I’m not sure you’ve understood the process. As you pay by DD then your monthly payments will be reduced by £66 for the next six months. E.ON Next will also apply a credit of £66 to your account once a month (the first one was added to my account yesterday). The amount you actually use each month is therefore largely irrelevant.

My apologies for not understanding the process.My estimated usage was taken out when my old contract expired in August,I took out a new contract at 50.89pkwh for electric and 12.87p for gas for which the DD was £220.53,which was altered to £153.53,since then a maximum price per kwh for gas and electric was introduced so my way of thinking is that I should have been given the £66 off a new DD estimate,because of the rate change

The £66 has nothing to do with the rate change and nothing to do with the price cap.

So if my energy usage is £150 will I be credited £3.53 or £69.53?

molerat

Your energy use and your direct debit are not directly  related.  You pay £x per month into your account and any bill is deducted from that pot of money and the rest is carried forward for future use.  For the next 6 months you will pay slightly less into that pot and the government will instead top it up by that amount, the overall amount paid in will be as per your recommended DD.  Your recommended DD amount will only be reduced when you get an account review or you change the DD amount yourself.

[Deleted User]

mickyb71 said:

[Deleted User] said:

mickyb71 said:

stewie_griffin said:

I’m not sure you’ve understood the process. As you pay by DD then your monthly payments will be reduced by £66 for the next six months. E.ON Next will also apply a credit of £66 to your account once a month (the first one was added to my account yesterday). The amount you actually use each month is therefore largely irrelevant.

My apologies for not understanding the process.My estimated usage was taken out when my old contract expired in August,I took out a new contract at 50.89pkwh for electric and 12.87p for gas for which the DD was £220.53,which was altered to £153.53,since then a maximum price per kwh for gas and electric was introduced so my way of thinking is that I should have been given the £66 off a new DD estimate,because of the rate change

The £66 has nothing to do with the rate change and nothing to do with the price cap.

So if my energy usage is £150 will I be credited £3.53 or £69.53?

If your energy use is £150 then you will be debited £150.

If your direct debit payment is £153.53 then you will be credited £153.53

These are different things.

There will also be a credit (or credit then refund to bank) of £66.  But that’s a third thing again, not connected to either of the others.

matelodave

mickyb71 said:

stewie_griffin said:

I’m not sure you’ve understood the process. As you pay by DD then your monthly payments will be reduced by £66 for the next six months. E.ON Next will also apply a credit of £66 to your account once a month (the first one was added to my account yesterday). The amount you actually use each month is therefore largely irrelevant.

My apologies for not understanding the process.My estimated usage was taken out when my old contract expired in August,I took out a new contract at 50.89pkwh for electric and 12.87p for gas for which the DD was £220.53,which was altered to £153.53,since then a maximum price per kwh for gas and electric was introduced so my way of thinking is that I should have been given the £66 off a new DD estimate,because of the rate change

Have you looked at your account to actually see what is going on.

My fixed tariff contract has been revised down to the price cap, without me having to ask, likewise they've reduced my DD to take into account the government hand out so not only have I got a reduced tariff, but I'm also already £66 better off in my bank account. 

No bother, no hassle they've just got on with it, which, considering that the government made a sweeping statement a couple of weeks ago and then expected the energy companies to sort it all out with their tens of thousands of customers, was a pretty good achievement.