Uber eats refusing to refund undelivered order

born_again

JadedAngel88 said:

I'm still waiting on refunds from October 2021 and March 2022.

Uber eats and McDonald's just blame each other but neither want to help me get my money back. I've just given up on it now. I'll never use uber eats again and so far I haven't. 

I tried a charge back with my bank but they refused on the basis that I had no proof of a promise of a refund, silly me didn't know I should have recorded my phone call to uber eats. 

What I would recommend to anyone that does have issues is to record phone calls and keep emails and keep them until the money is back in your account. Too late for op obviously. 

Bank will not take a recording as proof of refund. Card providers have no way to upload that sort of tile. It needs to be something in writing. Email or receipt.
Which has to say:
Refund of ££ on dd/mm/yy to card end 1234 

& yes you can guess how hard it is to get that 👀