Uber eats refusing to refund undelivered order

hungry_hippo

Hi, I had a similar problem that was only resolved yesterday that I posted about here: https://forums.moneysavingexpert.com/discussion/6388799/should-i-report-uber-eats-to-trading-standards-my-bank/

My chargeback was successful but they simply post it back onto your uber account as owing, then you can't book anything with uber unless it's paid.  I phoned them and eventually someone from their escalation team looked into it and after I sent 4 followup emails asking for an update, they cleared the balance and apologised.  So you may have to do the same if you want to continue to use uber.  If you don't there may be a small risk that uber could pursue you for the balance at a later date.  I have no idea if they do or don't but was slightly worried about the possibility of it getting passed to debt collection or something and affecting my credit file.  Again this is a theoretical risk, I don't know if they do that or not

hungry_hippo

It can't be good for uber's bank account getting all these chargebacks, I read somewhere if they exceed 5% of total transactions their account could be suspended 

Spies

hungry_hippo said:

It can't be good for uber's bank account getting all these chargebacks, I read somewhere if they exceed 5% of total transactions their account could be suspended 

Let's hope that happens. 

DullGreyGuy

hungry_hippo said:

It can't be good for uber's bank account getting all these chargebacks, I read somewhere if they exceed 5% of total transactions their account could be suspended 

You read about small companies which are dealt with by blanket rules. Large companies are dealt with by individuals and negotiations. Some industries are simply expected to get more chargebacks than others (hence why for SMEs in certain industries its very hard to get facilities in the first place).

I'd be highly surprised if 1 in 20 transactions are resulting in a chargeback

Ath_Wat

Stacy_Cann said:

Hi, 
I wanted to treat my kids to a McDonald's on 30th September so I placed an order through the McDonald's app. 

Is the McDonalds app linked to Uber, then?

Stacy_Cann

Ath_Wat said:

Stacy_Cann said:

Hi, 
I wanted to treat my kids to a McDonald's on 30th September so I placed an order through the McDonald's app. 

Is the McDonalds app linked to Uber, then?

Yes, the mcdelivery orders are fulfilled by Uber 

born_again

DullGreyGuy said:

I'd be highly surprised if 1 in 20 transactions are resulting in a chargeback

I would be surprised if it was less than 1 in 10,000. Given the number of uber orders a day.

Something we rarely see. 

Ath_Wat

Stacy_Cann said:

Ath_Wat said:

Stacy_Cann said:

Hi, 
I wanted to treat my kids to a McDonald's on 30th September so I placed an order through the McDonald's app. 

Is the McDonalds app linked to Uber, then?

Yes, the mcdelivery orders are fulfilled by Uber 

Who do you pay?  Do Uber get the full amount of the order or do McDonalds pay them a delivery fee?

JadedAngel88

I'm still waiting on refunds from October 2021 and March 2022.

Uber eats and McDonald's just blame each other but neither want to help me get my money back. I've just given up on it now. I'll never use uber eats again and so far I haven't. 

I tried a charge back with my bank but they refused on the basis that I had no proof of a promise of a refund, silly me didn't know I should have recorded my phone call to uber eats. 

What I would recommend to anyone that does have issues is to record phone calls and keep emails and keep them until the money is back in your account. Too late for op obviously. 

Stacy_Cann

Ath_Wat said:

Stacy_Cann said:

Ath_Wat said:

Stacy_Cann said:

Hi, 
I wanted to treat my kids to a McDonald's on 30th September so I placed an order through the McDonald's app. 

Is the McDonalds app linked to Uber, then?

Yes, the mcdelivery orders are fulfilled by Uber 

Who do you pay?  Do Uber get the full amount of the order or do McDonalds pay them a delivery fee?

Payment goes through Uber first apparently