Company not fulfilling order

Hello,

i have had had a product (a bed frame) on order a quite a while which was due for delivery later this month. The company have today emailed to say that despite me ordering and paying for this item they are no longer able to fulfil it as they’ve decided to discontinue it and have not retained stock for existing orders. 

They has suggested I look at other similar products they sell which are more expensive but will not cover the difference in price. This is despite me having a contract with them for a product they are no longer fulfilling.  

Is is anyone able to give me an idea of whether I am covered by consumer rights for the company to cover the difference in replacement product cost?

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 17,489 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Obbth895 said:
    Is is anyone able to give me an idea of whether I am covered by consumer rights for the company to cover the difference in replacement product cost?
    No, your consumer right is for a refund

    What does your contract actually say about when the contract is formed? If its not mentioned its immediate but most retailers state the contract is formed on despatch of the goods. If yours says similar there isnt even an outside argument for any compensation for breach of contract and subsequent losses.

    Presumably these higher priced items are higher priced because they are different rather than being the same price as your item ordered at that time but subsequently increased due to inflation?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.1K Banking & Borrowing
  • 252.7K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 243K Work, Benefits & Business
  • 597.4K Mortgages, Homes & Bills
  • 176.5K Life & Family
  • 256K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.