OODIE impossible return. Where are my rights? 5 October 2022 at 3:59PM in Consumer rights 13 replies 2.6K views

stungbyrogues

Hi as we often but dial...it happened when early morning browsing only on OODIE to my shock could NOT edit basket there was none...nor registration required.... Oodie web just copied over my Google pay account and placed order in nanosecond! Emailed 3 times to cancel order to no avail due to their super quick processing...hmmm.Now delivered . Unwanted. Overpriced paid £59. Unopened yellow hoody. Many emails later no return form nor address to return to...and only given 30days to return..???? On top of that TnC state sale items may be non-returnable?????!!!!! And video/pics required... Don't even wanna touch the thing. Bought on Sainsbury's credit card and notified bank to stop the thieves instantly...but only to receive standard under £100 purchase guide of no help.... Smells very illegal what can I do about this unwanted oodie ? Helppppp feel robbed with no rights ...no answers from OODIE not a peep since asked for return.https://theoodie.co.uk/collections/products/products/garlic-bread-oodie

TadleyBaggie

Makes no sense to me, surely you have to press a button to place an order. I've never seen a website that automatically places an order without confirmation.

So I used the link and added the item to the cart, went to checkout but nothing happened as you have to select the payment method (which I didn't). I then went back and was able to edit the cart and remove the item. So I have no idea why you think you couldn't edit the basket.

stungbyrogues

It was early morning...and definitely Not filled my details it just flashed before my eyes...my Google pay details being copied over...not filled a thing! Dare you to try proceed with a refund and tell me your findings or human to speak to .

stungbyrogues

Even better test yourself and place an order and instantly try to cancel ..lol...

stungbyrogues

Anyone fancy to buy back unopened yellow garlic bread OODIE...will deliver (UK) at my own cost.....£59 sale...bargain...

TadleyBaggie

There is no way I'm going to order one of those overpriced items just to see if I can get a refund. 

Really struggling to understand how they could have taken a payment (don't do Google Pay), surely the payment method requires you to confirm. If I ever use Apple Pay I have to confirm using a physical button on my watch or similar.

Aylesbury_Duck

For an online purchase you have the right to return it within 14 days for a refund, providing you don't do more to it than you could in a shop.  If you haven't even unwrapped it, you're entitled to a refund once you return it and they receive it.  You may just have to be patient and await their response, but if you have evidence you formally applied to return it within 14 days of receiving it, you're on solid ground.

Your bank won't help, because you ordered it, even if you didn't intend to.

You need to look at your phone pay settings, because I can't possibly accidentally buy one of those, and I use google pay.  I got a few steps in and still didn't reach a point where one more tap would purchase it.  You must have some pretty open settings in play if you're able to accidentally populate an entire purchase webpage, checkout and pay with one accidental tap!  No two-step authorisation, for example?  

DullGreyGuy

Firstly the delete item from the cart is working perfectly fine but more importantly if you decide you dont want to buy you simply dont click the checkout button and the cart will just abandon.

Secondly, yes if you agree to pay using GooglePay or equivalent it will populate all the delivery details etc but it requires you to take several steps before that happens. We've all had times "late at night" after a few drinks and we've ordered thing we regret in the morning but dont need to come up with a story about how it happened.

All of that is broadly irrelevant however as any distance purchase you have cancellation rights (though enforcing those rights can be variable). Their website suggests they go beyond your statutory rights and offer 30 day returns rights.

When did you email them asking about returning it? They state replies can take up to 3 days.

TadleyBaggie

As per @Aylesbury_Ducks post I think Occam's razor applies here.

Aylesbury_Duck

TadleyBaggie said:

As per @Aylesbury_Ducks post I think Occam's razor applies here.

Careful, someone might click on that and buy one!

Manxman_in_exile

That website doesn't have T&Cs, it has "Terms of Service" which immediately suggests to me that it isn't in the UK.  If you read the Terms of Service I think it's probably Australian.

So no statutory consumer protection under UK law? 

Edit:  It actually says governed by the laws of South Australia...