Is Chase down at the moment?

Astria

Chase have just emailed me about the outages, a little late but better than never!

Daliah

The email is from their UK CEO, so it would be fair to say they are a bit embarrassed

Since Monday evening, we have been experiencing intermittent issues with one of our systems. You may have experienced issues logging in and using the app successfully. These issues have been affecting our service on and off over the last few days and have impacted more of our customers over time. We understand that these issues can cause concern and we have listed all the important things to know below. To stay updated on this issue, please check chaseuk.statuspage.io

We have teams working around the clock to fix this and we’ll provide updates at chaseuk.statuspage.io. Here’s what we can tell you in the meantime:

Direct Debits, standing orders and scheduled payments

These regular payments out of your account are not affected by this issue. We have made all regular and scheduled payments as normal.

Card payments

You can still use your card and digital wallet in shops. If your card details are saved with a merchant, you can still make purchases with those merchants. You can’t change the account your card is spending from or see your card details in the app. 

Logging in

You might experience issues logging in, and see some unhelpful errors. If you are asked to reset your passcode, please do not do this. If you urgently need to check your balance, please use a cash machine.

Contacting us

Our Support Team are affected by the same problems with our service. This means they may not be able to answer specific questions about your account or respond to messages.

I know that this is not what you expect from your bank and I am sorry for the inconvenience. I’d like to reassure you that your money is safe and we will do everything we can to make sure that you are not negatively impacted by this issue. Please don’t hesitate to reach out to our Support team if you have significant concerns. I’d also like to take this opportunity to thank you for your patience and support.

Sanjiv Somani

CEO, Chase UK