Solar Together (London Mayor initiative) - appalling lack of service from the installer

Hello to fellow forum members
I'm sure we're not the only ones who have been thinking of installing solar panels recently.  We took part in the Solar Together initiative marketed by the London Mayor, paid for survey and since then, it's all been downhill. 
The survey deemed our property suitable for the panels, and an installation date was booked for 23/9 and the panels were due to be delivered couple of days prior together with a scaffold.  There was no contact whatsoever from the company, we were ringing them every other day asking for confirmation which they could not give.  The date came and went with no show from the scaffolders nor any kits delivered. We were given a new date of 12/10.  In the meantime we started looking at TrustPilot reviews which seems to be dire for this installer firm: Green Energy Together (get-uk.com).  This gave us a fright, and we then cancelled the contract asking our deposit back.  This was over a week ago and no surprise, nothing has been done.  
I just wanted to start this thread mainly really to warn others to be careful and to invite any experiences if you've had dealings with the scheme or the company.
It's a real shame as given that this came through London Mayor, we thought that proper vetting would have been done on this company. 

Comments

  • dunstonh
    dunstonh Posts: 116,260 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Solar Together (London Mayor initiative)
    For clarification, it is actually a national initiative which is available through a number of county councils initially but more expected to follow.    Maybe the mayor would like to claim it as his initiative, but it isn't.

    I just wanted to start this thread mainly really to warn others to be careful and to invite any experiences if you've had dealings with the scheme or the company.
    So, your poor experience is with the installer firm rather than the initiative.
    It's a real shame as given that this came through London Mayor, we thought that proper vetting would have been done on this company. 
    Firms are vetted but even full due diligence cannot always prevent issues from occurring.    The initiative is very good.  The installer is the problem.  You should notify solar together and ask them to investigate.    If they get multiple reports from consumers that an installer is suffering, they can investigate.   They have no remit to take action, but they can prevent that company from getting any more installations.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Boa21
    Boa21 Posts: 278 Forumite
    First Anniversary Photogenic Combo Breaker First Post
    The company chosen by Solar Together London to install is Green Energy Together (GET UK). They are truely aweful. A quick search on Trust Pilot should be warning enough - don't touch with a bargepole!

    Many people have had cancelled or bodged installations and it's not just London, they are all over the country.

    I am going to have to go for a Section 75 claim on my credit card as they just don't respond to any communications.

    Be warned!
    The force is strong in this one!
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