£400 energy help

martykin

From what I’ve read the £400 government scheme is paid via your electricity provider. I’m on a fixed rate with my provider and they have said that because my rate is relatively low I won’t receive the rebate from them. However I’m on a variable tariff with EDF for gas and there this price has gone up from the 1st October. Am I still entitled to part or all of the £400 and if so how does this work - will EDF pay this ?

Mobtr

You will get it via your electricity provider regardless of what tariff you’re on 

DE_612183

you should get it as a credit on your electricity bill ( normally 6 lots of £66 for 6 months ) - how do you pay direct debit?

molerat

You will get the rebate credited to your electricity account in some way.  Unfortunately front line call centre staff are poorly trained and if it isn't on the screen in front of them they make it up.  If you have a domestic electric account you will be getting the £400. If you pay by DD EDF will be paying the credit into your bank account.

MSE_James

I think the person at EDF may have been confused between the Energy Price Guarantee (which depends on your tariff) and the Energy Bills Support Scheme (which is universal if you have a domestic electricity account)

martykin

What SO energy have said (electricity supplier) is ‘your fixed rate tariff’s unit rates are already cheaper than the energy price guarantee and therefore the discount does not apply to your tariff’. So in other words I’ll pay the same amount I have been doing since taking out the fixed term contract last December. Whether EDF will pay anything for gas I’m not sure

Mobtr

martykin said:

What SO energy have said (electricity supplier) is ‘your fixed rate tariff’s unit rates are already cheaper than the energy price guarantee and therefore the discount does not apply to your tariff’. So in other words I’ll pay the same amount I have been doing since taking out the fixed term contract last December. Whether EDF will pay anything for gas I’m not sure

So are saying you will not get a reduction on your tariff price as it it already below the cap price. This has no bearing on the £400 which is a totally different scheme. So will still pay this to you. EDF will not give you any discount off your gas bill. 

[Deleted User]

martykin said:

What SO energy have said (electricity supplier) is ‘your fixed rate tariff’s unit rates are already cheaper than the energy price guarantee and therefore the discount does not apply to your tariff’. So in other words I’ll pay the same amount I have been doing since taking out the fixed term contract last December. Whether EDF will pay anything for gas I’m not sure

You’ve confused the two different things. 

The EPG is a discount (or a capped rate) that you are already below.
The EBSS aka “the £400” is a rebate to everyone with a domestic electricity account and has nothing to do with the price you are paying.

shaw_field

On this subject, I saw today this message on my account. 

Why would Shell Energy deduct the government £66per month from my payment the following month? Surely it should be deducted from my bill? 

Astria

shaw_field said:

On this subject, I saw today this message on my account. 

Why would Shell Energy deduct the government £66per month from my payment the following month? Surely it should be deducted from my bill? 

It has nothing to do with your bill in a way, it's a payment you should receive every month for 6 months from October, unless you don't pay by monthly direct debit.

Spoonie_Turtle

shaw_field said:

On this subject, I saw today this message on my account. 

Why would Shell Energy deduct the government £66per month from my payment the following month? Surely it should be deducted from my bill? 

They credit that £66 to your account so you get to pay £66 less than you'd otherwise need to, freeing it up for other useful things like gas, food, rent/mortgage payments, etc.