Email Guarantee

Inmyeyes7

Hi i hope this is the right place for my issue.
I got new windows put in last Dec and they sent me my guarantee through email.

But due to losing my dad a few weeks before i mistakenly deleted the email a few months ago , I now have a draft coming in to one of the windows .

They asked me about my guarantee and I explained to them what happened and they are now saying I need my guarantee.

Surely they can just send me the email again as I still have the payment i made in my bank records .

Thanks in advance 

TadleyBaggie

Who is your email provider? With Gmail I can see messages sent to me for years back even if I have deleted them locally.

Inmyeyes7

TadleyBaggie said:

Who is your email provider? With Gmail I can see messages sent to me for years back even if I have deleted them locally.

Yeah it was Gmail but they website has said any email deleted after 30 days is lost forever .

TadleyBaggie

Go to google website, select "Gmail". You should see a dropdown arrow on the left pane titled "More". Click on that and then below that you should see an "All Mail" item, click on that all emails sent to you for a very long time should appear. Do a search to find the one you want.

greensalad

TadleyBaggie said:

Go to google website, select "Gmail". You should see a dropdown arrow on the left pane titled "More". Click on that and then below that you should see an "All Mail" item, click on that all emails sent to you for a very long time should appear. Do a search to find the one you want.

That will only work if the email was archived. If it was deleted, then it can't be recovered unless OP was already paying for additional storage.

TadleyBaggie

I certainly don't pay for additional storage and all my old emails are available there, so go figure.

victor2

TadleyBaggie said:

I certainly don't pay for additional storage and all my old emails are available there, so go figure.

If you are receiving your email by POP3 into a client on your PC and are not using the option to delete them on the gmail server, they will stay there, regardless of what you do locally.

Inmyeyes7

No the emails are not there . Why can't they just send it back out to me .

TadleyBaggie

My client is Thunderbird on a Mac and if I delete emails in the inbox they also delete on the Gmail server. And yet they are there in the "All Mail" folder regardless.

Inmyeyes7

TadleyBaggie said:

My client is Thunderbird on a Mac and if I delete emails in the inbox they also delete on the Gmail server. And yet they are there in the "All Mail" folder regardless.

Mate they are not there I've just checked 👍

victor2

Inmyeyes7 said:

TadleyBaggie said:

My client is Thunderbird on a Mac and if I delete emails in the inbox they also delete on the Gmail server. And yet they are there in the "All Mail" folder regardless.

Mate they are not there I've just checked 👍

You'd like to think the company who installed the windows could send you the guarantee again, as they doubtless have a copy of it somewhere. But it is unfortunately not their fault you no longer have the original email.

If it's a fairly big company, you could try calling them and if you get a helpful customer service person, just ask if they can send you a copy, without explaining why you need it. If they are not, and they now know you have an issue that is probably going to cost them, they'll be reluctant to help.