Octopus Energy website showing incorrect direct debit

MWT

vienly said:

When do we get the £66 credit from Octopus, my account still not credited yet

Here you go...

[Deleted User]

Freebird53 said:

[Deleted User] said:

You mean the amount including the £67 that will be credited to your account by the government each month wasn’t going to be enough?

Yes, not nearly enough. As indicated, around 50% short (dependant to a degree upon winter temps). And thats also taking my credit balance into account!

So they haven’t updated your DD yet for the unit price rise. I’m sure that will happen soon, once all the faff with changing the tariffs has been sorted.

MWT

Deleted_User said:

Freebird53 said:

Deleted_User said:

You mean the amount including the £67 that will be credited to your account by the government each month wasn’t going to be enough?

Yes, not nearly enough. As indicated, around 50% short (dependant to a degree upon winter temps). And thats also taking my credit balance into account!

So they haven’t updated your DD yet for the unit price rise. I’m sure that will happen soon, once all the faff with changing the tariffs has been sorted.

Exactly, as per the notes on everyone's accounts, they are still in the process of getting the tariff rates updated for everyone.

Once that is done the DD amounts can be reviewed.

Freebird53

Deleted_User said:

Freebird53 said:

Deleted_User said:

You mean the amount including the £67 that will be credited to your account by the government each month wasn’t going to be enough?

Yes, not nearly enough. As indicated, around 50% short (dependant to a degree upon winter temps). And thats also taking my credit balance into account!

So they haven’t updated your DD yet for the unit price rise. I’m sure that will happen soon, once all the faff with changing the tariffs has been sorted.

I'm sure you're right, but I do hope they don't change it again. As i have it set at the correct level for my requirements including the updated OctoTruss tariff.

wild666

My monthly DD has been reduced to zero but this morning I paid £30 as a one off payment, I will do this at least every other month if not monthly.

MWT

Freebird53 said:

Deleted_User said:

Freebird53 said:

Deleted_User said:

You mean the amount including the £67 that will be credited to your account by the government each month wasn’t going to be enough?

Yes, not nearly enough. As indicated, around 50% short (dependant to a degree upon winter temps). And thats also taking my credit balance into account!

So they haven’t updated your DD yet for the unit price rise. I’m sure that will happen soon, once all the faff with changing the tariffs has been sorted.

I'm sure you're right, but I do hope they don't change it again. As i have it set at the correct level for my requirements including the updated OctoTruss tariff.

Generally Octopus let you manage your DD with very limited intervention from their side as long as you keep your account positive.

If it does change again you will usually be able to alter it back to the number you want anyway.

[Deleted User]

Octopus really hasn’t communicated how it will manage the £400 grant very well: they have known about it for months. I can only conclude that they thought that it might have been withdrawn by Truss and Co.

I have yet to receive any communication from them. The App shows a DD payment holiday and the tariffs are annotated ‘prices are updating: see your email’. Sadly, the email, if there ever was one, doesn’t exist. 

deannagone

I think people are misunderstanding and assuming its to do with something else.  My Octopus account has a large glitch on it.  My DD has been £160 since prices went up, my account is in credit.  

But when I looked at my account on 2nd October, the DD was reading at £90 and when I looked further I noticed although I was allowed to give gas readings the previous meter reading I had given had been replaced with another far far higher reading I hadn't given, it wasn't a round number either (I am also very very careful to read and reread my meter reading entries to eliminate errors). 

Also the Aug - September bill contained no gas useage.  It was just for electricity, although when I looked at the bill when Octopus created it on 13th September after my previous meter reading on 12th it did contain a small £30 gas useage.  I saw it.  But if the website was working properly and the listed previous gas meter reading was correct (it isn't), it should have been hundreds of pounds lol.  When I looked at the Aug-September bill yesterday, the gas element that I saw and agreed with on 13th September was completely gone.  Like I had no gas useage at all.

None of this makes sense of course, so I suspect there is a glitch on the Octopus website.  I have emailed them and will let you know what they say.  It seems to be to do with a glitch on gas useage.

MWT

Dolor said:

Octopus really hasn’t communicated how it will manage the £400 grant very well: they have known about it for months. I can only conclude that they thought that it might have been withdrawn by Truss and Co.

I have yet to receive any communication from them. The App shows a DD payment holiday and the tariffs are annotated ‘prices are updating: see your email’. Sadly, the email, if there ever was one, doesn’t exist. 

For the £400 bit just go to the 'Payment Details' section of your account ('Change my Payments').

It is also well explained on the Blog... https://octopus.energy/blog/energy-crisis-information/

Not sure what happened to your e-mail though which electricity tariff are you one these days?

[Deleted User]

MWT said:

Dolor said:

Octopus really hasn’t communicated how it will manage the £400 grant very well: they have known about it for months. I can only conclude that they thought that it might have been withdrawn by Truss and Co.

I have yet to receive any communication from them. The App shows a DD payment holiday and the tariffs are annotated ‘prices are updating: see your email’. Sadly, the email, if there ever was one, doesn’t exist. 

For the £400 bit just go to the 'Payment Details' section of your account ('Change my Payments').

It is also well explained on the Blog... https://octopus.energy/blog/energy-crisis-information/

Not sure what happened to your e-mail though which electricity tariff are you one these days?

Thank you. I have seen all the blogs etc. The silence from Octopus has been deafening. I am on Tracker Gas and Go Faster. Consumers really shouldn’t have to scour blogs to find out what is going on. My wife and I have friends who do not have the internet.