Cancelled Flight

777Peter777

Hi,

   I booked in May for a 2 month trip to Thailand over Christmas and New year with Qatar 19th September received e-mail to say flight cancelled with the options to claim a full refund

or re-book that might incur extra charges I choose the refund.

     Later that day I received an e-mail to say the flight was reinstated I contacted Qatar and explained that I had already asked for a refund and was asked if I wish to continue with the refund or accept the new tickets I went with the refund.

    on the 30 September received only half my money back on querying was told that because they had reinstated flight I was not entitled to a full refund and I also lost my accumulated

Avios flight points can anyone help with what my options might be or have I lost both my money and flight points any help would be much appreciated

                                                                                 Regards All peter

 

777Peter777

Hi,

   I booked in May for a 2 month trip to Thailand over Christmas and New year with Qatar 19th September received e-mail to say flight cancelled with the options to claim a full refund

or re-book that might incur extra charges I choose the refund.

     Later that day I received an e-mail to say the flight was reinstated I contacted Qatar and explained that I had already asked for a refund and was asked if I wish to continue with the refund or accept the new tickets I went with the refund.

    on the 30 September received only half my money back on querying was told that because they had reinstated flight I was not entitled to a full refund and I also lost my accumulated

Avios flight points can anyone help with what my options might be or have I lost both my money and flight points any help would be much appreciated

                                                                                 Regards All peter

 

lisyloo

What comms do you have on this.
for important financial matters I get transcripts and screenshots.

did they agree to a full refund.?
do you have proof?
what do the terms and conditions say?
have you discussed it with their customer services?

CKhalvashi

Do you have the original cancellation e-mail?

An airline in general can't go back and re-instate a flight that has been cancelled without a full refund (of points and cash in your case).

If I were you, I'd be aiming for the Customer Services team to discuss further.

777Peter777

Hi lisyloo CKhalvashi

   Yes still have original e-mail this is part of e-mail received in the morning

Dear valued customer,

We are reaching out to inform you that unfortunately, your booking has been cancelled due to operational reasons and we apologise for any inconvenience caused.

You can benefit from our flexible rebooking policy and change your travel date or destination free of charge within the same booking class (fare difference may apply), or request a refund for the value of your ticket to the original form of payment with no penalties or refund fees*.

      At this point I applied for a refund

      that afternoon I received another e-mail sayng new tickets had been issued 

September 19 2022, 12:37 PM

Farkha has joined the chat

Welcome to Qatar Airways. How can I help you?

Good Day

Hi, Anthony. My name is Farkha, how may I assist you?

I have today received an e-mail cancelling my long termed flight

Will I receive a full refund and will my Q points used to book flight  be reinstalled

Please hold while I check your booking

Your flight was cancelled and new flight was issued for you

I have sent the ticket via email

Sorry I was unaware a new flight was issued my only e-mail stated flight cancelled and I would have to rebook at a higher cost

No, it was cancelled due to operational reasons but new flight has been given to you

Thank you Farkha I had claimed a refund will this still stand

You already requested for a refund?

Yes

Would you like to cancel the refund and keep the ticket?

No Thank you Farkha I wish to cancel new flight ticket and accept refund

Farkha are you still there

Yes, sorry for the late response. Your ticket is already under process for refund

The process will take 14-28 working days

Thank you Farkha for your time and trouble today Bye

No problem, Anthony. You are always welcomed

at this point I assumed I would get a full refund and my points reinstated

but the refund turned out to be half and no points

          Thank you both I will have another go with customer services their answer was because it was reinstated within 2 hours I do not qualify for a full refund