Incorrectly delivered parcel

powerful_Rogue

What is an 'official email'?

Seems like your only other option as you refuse to go to your neighbours and collect is to send a Letter before action and instigate small claims court proceedings.

50/50 as to whether you would win - Think the court would look unfavourably on you not popping next door to collect the item and possibly see this as a vexatious claim.

pinkshoes

A chargeback will probably fail as they have a delivery proof,  albeit the wrong address.

Your next option is a letter before action and taking it to court. The court will expect you to have taken reasonable action to retrieve your parcel.

Did you have a sign on your own front door saying do not leave parcels with neighbours?

Walk round to the neighbour and ask for your parcel. If they say they haven't got it and refuse to hand it over then go back to the seller.

If you live in a neighbourhood that bad then stop ordering stuff online!

Ectophile

Regardless of the naysayers here, contacting your bank and asking for a chargeback costs you nothing.  So it's worth a try.  Equally, opening a formal complaint with your bank if they don't refund your money also costs nothing.

I consider "we delivered it to somebody, even if it was the wrong person" is a pretty lame excuse for a retailer to use.  They are responsible up to the point when the customer (or the customer's designated representative) receives the goods.  That's in the Consumer Rights Act.

Undervalued

Ectophile said:

Regardless of the naysayers here, contacting your bank and asking for a chargeback costs you nothing.  So it's worth a try.  Equally, opening a formal complaint with your bank if they don't refund your money also costs nothing.

I consider "we delivered it to somebody, even if it was the wrong person" is a pretty lame excuse for a retailer to use.  They are responsible up to the point when the customer (or the customer's designated representative) receives the goods.  That's in the Consumer Rights Act.

The bank charge back system is an extra "benefit" offered by the banks on their terms.

The OP may well have rights against the seller under the Consumer Rights Act but that doesn't mean the bank is obliged to do it for them!

powerful_Rogue

Ectophile said:

Regardless of the naysayers here, contacting your bank and asking for a chargeback costs you nothing.  So it's worth a try.  Equally, opening a formal complaint with your bank if they don't refund your money also costs nothing.

I consider "we delivered it to somebody, even if it was the wrong person" is a pretty lame excuse for a retailer to use.  They are responsible up to the point when the customer (or the customer's designated representative) receives the goods.  That's in the Consumer Rights Act.

Why spend the time waiting for the bank to say no, then to take it further and wait to be told no again when you could knock on your neighbours door and ask for your parcel?

Starekss

The seller refunded me in the end, after I proved that last year DPD agreed not to leave my parcels anywhere else (when one of my parcel went missing after they left it with my neighbours). Yes, I do leave in a horrible area, the parcel in question probably do not exist anymore, I'm just glad I got my money back. 

Manxman_in_exile

Did you quote s29(2)(a) of the Consumer rights Act 2015 to them?

Ditzy_Mitzy

Sorry OP, but your request is ludicrous.  Do you really expect a deliveryman to visit your neighbour, pick up the parcel and move it ten yards up the road to your place?  What if the neighbour isn't in?  Are you expecting them not to go out, or the courier to make numerous trips to the neighbour's/s' on the offchance someone's there?  You can't expect the neighbour to start putting himself out over this, although I am surprised that he hasn't delivered it himself.  

ThumbRemote

powerful_Rogue said:

Ectophile said:

Regardless of the naysayers here, contacting your bank and asking for a chargeback costs you nothing.  So it's worth a try.  Equally, opening a formal complaint with your bank if they don't refund your money also costs nothing.

I consider "we delivered it to somebody, even if it was the wrong person" is a pretty lame excuse for a retailer to use.  They are responsible up to the point when the customer (or the customer's designated representative) receives the goods.  That's in the Consumer Rights Act.

Why spend the time waiting for the bank to say no, then to take it further and wait to be told no again when you could knock on your neighbours door and ask for your parcel?

Because not everyone is a nice person. From the fact the OP has already instructed courier companies not to leave parcels with neighbours we can assume there's some history here. 

The fact that so many people on this thread can't comprehend this is bizarre.

Pollycat

ThumbRemote said:

powerful_Rogue said:

Ectophile said:

Regardless of the naysayers here, contacting your bank and asking for a chargeback costs you nothing.  So it's worth a try.  Equally, opening a formal complaint with your bank if they don't refund your money also costs nothing.

I consider "we delivered it to somebody, even if it was the wrong person" is a pretty lame excuse for a retailer to use.  They are responsible up to the point when the customer (or the customer's designated representative) receives the goods.  That's in the Consumer Rights Act.

Why spend the time waiting for the bank to say no, then to take it further and wait to be told no again when you could knock on your neighbours door and ask for your parcel?

Because not everyone is a nice person. From the fact the OP has already instructed courier companies not to leave parcels with neighbours we can assume there's some history here. 

The fact that so many people on this thread can't comprehend this is bizarre.

I can comprehend it.

From the other side, I always offered to take parcels in as I'm retired and am about during the day.
I always put my own note through the door to let them know I'd got it.
I took in a large parcel - maybe 2 foot square - for someone across the street and it sat in my hallway for 2 days before she came to collect it. And it wasn't that she was away. I saw her in and out of the house and had to go across to ask her to take it out of my way.

I took a parcel in for someone else and put a note through the door saying I had it but would be out until approx 7pm.
As it turned out, I was half an hour later and as soon as I got in I took it across.
I was met with 'I've already been across to collect it. You said you'd be in at 7pm'.

No surprise that I wouldn't take parcels in for these 2 people ever again.