Incorrectly delivered parcel

Starekss

born_again said:

Starekss said:

So I did what you told me, I've sent official email today to the company, but no response.
I found email of the owner of company, sent him email, no reply either.
I called them but was instantly rejected, I believe they just blocked me. 
By charge back, you mean I should do a card dispute ?

Forget the chargeback. If the company have anything about them. It will be rejected as they have proof of delivery. (does not have to be to your address)
Which is all a non receipt chargeback need to be rejected.

Proof of delivery to the wrong address which I have not agreed to is a valid proof of delivery ?

Manxman_in_exile

NBLondon said:

If you didn't specify that delivery to neighbour was acceptable - then DPD have not delivered and the seller is still liable to either replace or refund.

I'd start with an e-mail to the seller declaring that a) the neighbour denies having the item and thus b) you require a replacement or a refund.    Mention the Consumer Rights Act 2015.

@Starekss -  if you're adamant that you won't go round to collect the items, quote s29(2)(a) to the seller:  Consumer Rights Act 2015 (legislation.gov.uk)

Out of curiosity, after @NBLondon suggested at 5:42pm that you send an email to the seller, how did you manage to:  "So I did what you told me, I've sent official email today to the company, but no response.  I found email of the owner of company, sent him email, no reply either.  I called them but was instantly rejected, I believe they just blocked me... " and post at 5:53pm?

Or did you mean to say that you had already done all that before NBLondon suggested it?

Gavin83

Honestly I think you’re coming across as extremely immature here. This is a problem you are creating. Just go and collect the parcel.

I’m actually surprised the neighbour hasn’t tried to drop it off or would you refuse it just to make a point?

There are a few things that wind me up in life and someone making life difficult for everyone, including themselves just to make a (pointless) point is one of them.

Aylesbury_Duck

Starekss said:

PragmaticMoneySaver said:

Or you could just behave rationally and stop trying to make a huge issue out of something that isn't there.  It infuriates me how many people hours and hassle is caused by people just being incredibly stubborn - you're first post came across with an aggressive tone so I can only imagine how you approached this with DPD and the company.  That kind of attitude only invites a similar response. 

Do a bit of reading into Betari's box....

Can you point out where I came across aggressive in my post ? 
I am in the "consumers right" section, and you came here to tell me why I should neglect my consumer rights, and just accept the  fact that item was delivered to different address ?
"I can only imagine how you approached DPD" - another assumption based on what ? DPD was helpful and gave me confirmation in writing.
I only had problem with Kevin from customer services of CSN.
I already explained, I was shouted at within first 30 seconds of the phone call, without me being aggressive. I ASKED for them  to contact DPD and rearrange delivery. They failed to do so. I asked for a refund and I was called a liar and pathetic.
If they would politely ask me to collect it because they accidentally agreed to deliver it elsewhere, I would collect it.
However, considering how I was treated, I refuse to collect it.
You are straight away assuming that I was rude because I was insulted by CSN employee.
Maybe you should accept the fact that I was not rude, and I was in fact treated badly ? 

No, you're not.  You're in the consumer rights section.  There's a difference which is pertinent in this situation.

Starekss

Manxman_in_exile said:

NBLondon said:

If you didn't specify that delivery to neighbour was acceptable - then DPD have not delivered and the seller is still liable to either replace or refund.

I'd start with an e-mail to the seller declaring that a) the neighbour denies having the item and thus b) you require a replacement or a refund.    Mention the Consumer Rights Act 2015.

@Starekss -  if you're adamant that you won't go round to collect the items, quote s29(2)(a) to the seller:  Consumer Rights Act 2015 (legislation.gov.uk)

Out of curiosity, after @NBLondon suggested at 5:42pm that you send an email to the seller, how did you manage to:  "So I did what you told me, I've sent official email today to the company, but no response.  I found email of the owner of company, sent him email, no reply either.  I called them but was instantly rejected, I believe they just blocked me... " and post at 5:53pm?

Or did you mean to say that you had already done all that before NBLondon suggested it?

I have sent last official email in the morning, I forwarded them statement from DPD that I have not agreed to leave my parcel anywhere and the seller did asked for it. I asked to organize redelivery or for a refund. No response.
Before writing that I also tried to call, but I was instantly rejected.

Gavin83 said:

Honestly I think you’re coming across as extremely immature here. This is a problem you are creating. Just go and collect the parcel.

I’m actually surprised the neighbour hasn’t tried to drop it off or would you refuse it just to make a point?

There are a few things that wind me up in life and someone making life difficult for everyone, including themselves just to make a (pointless) point is one of them.

You don't know where I live, you don't know my life situation, and you don't know my neighbours.
There's a reason why I mentioned parcels went missing in the past with my neighbours.
I do not feel I have to explain anyone in the internet my life situation.
I asked for advice about my rights as a customer. That's all.
I don't understand why so many people are so easy to jump into conclusions without knowing the full story.

Bradden

Starekss said:

Today I contacted DPD, got confirmation from them in writing, that it is the seller that changed it not me.

Can you please let us know how you contacted them and got a written response so quicky.. that would be really useful. 

Undervalued

Starekss said:

Manxman_in_exile said:

NBLondon said:

If you didn't specify that delivery to neighbour was acceptable - then DPD have not delivered and the seller is still liable to either replace or refund.

I'd start with an e-mail to the seller declaring that a) the neighbour denies having the item and thus b) you require a replacement or a refund.    Mention the Consumer Rights Act 2015.

@Starekss -  if you're adamant that you won't go round to collect the items, quote s29(2)(a) to the seller:  Consumer Rights Act 2015 (legislation.gov.uk)

Out of curiosity, after @NBLondon suggested at 5:42pm that you send an email to the seller, how did you manage to:  "So I did what you told me, I've sent official email today to the company, but no response.  I found email of the owner of company, sent him email, no reply either.  I called them but was instantly rejected, I believe they just blocked me... " and post at 5:53pm?

Or did you mean to say that you had already done all that before NBLondon suggested it?

I have sent last official email in the morning, I forwarded them statement from DPD that I have not agreed to leave my parcel anywhere and the seller did asked for it. I asked to organize redelivery or for a refund. No response.
Before writing that I also tried to call, but I was instantly rejected.

Gavin83 said:

Honestly I think you’re coming across as extremely immature here. This is a problem you are creating. Just go and collect the parcel.

I’m actually surprised the neighbour hasn’t tried to drop it off or would you refuse it just to make a point?

There are a few things that wind me up in life and someone making life difficult for everyone, including themselves just to make a (pointless) point is one of them.

You don't know where I live, you don't know my life situation, and you don't know my neighbours.
There's a reason why I mentioned parcels went missing in the past with my neighbours.
I do not feel I have to explain anyone in the internet my life situation.
I asked for advice about my rights as a customer. That's all.
I don't understand why so many people are so easy to jump into conclusions without knowing the full story.

You don't have a contract with DPD. Your contract is with the seller.

If the seller can't provide proof of delivery to your address then you would presumably (if we have the whole story) win a court case against the seller. If they won't communicate with you then that is your only remaining option.

As others have suggested it is unlikely a charge back via your bank will be successful if the seller resists it.

Starekss

Bradden said:

Starekss said:

Today I contacted DPD, got confirmation from them in writing, that it is the seller that changed it not me.

Can you please let us know how you contacted them and got a written response so quicky.. that would be really useful. 

I contacted them via live chat, usually around 10-15 minutes wait, it's quickest method to contact them.
Calling them will result in longer wait.

custardy

You have had advice on what to do. So thats all covered.
However this intrigued me.
"Now I had history with DPD, option to leave parcel on my app is disabled, and I told them multiple times that I do not agree to leave my parcel anywhere else."

As someone who prefers not to have items left with neighbours. My default neighbour has lost his wife and I dont want him bothered.
What was your plan if not home? (assuming you werent in this case)

born_again

Starekss said:

born_again said:

Starekss said:

So I did what you told me, I've sent official email today to the company, but no response.
I found email of the owner of company, sent him email, no reply either.
I called them but was instantly rejected, I believe they just blocked me. 
By charge back, you mean I should do a card dispute ?

Forget the chargeback. If the company have anything about them. It will be rejected as they have proof of delivery. (does not have to be to your address)
Which is all a non receipt chargeback need to be rejected.

Proof of delivery to the wrong address which I have not agreed to is a valid proof of delivery ?

As far as chargebacks go. YES.
They are only card regulations, over & above consumer rights. So rules are set by Visa/Master card & are fair to both parties.