Multiple missed payments to Vodafone for unrecognised phone number

warburtron

I am tearing my hair out with this. My credit score used to be excellent, now it is 'low' beacuse of a series of missed payments to vodafone for a phone number I do not recognise. 

I can't get anyone on at Vodafone to discuss this with me on the phone because of security, I have been into a vodafone store and they have identified the account in my name, but can't give me any more details about it. 

It started last year and in the last 7 days my credit scopre has dipped 54 points according to credit Karma. 

Has anyone expereinced anything like this? I'd really like to know a good place to start.

thanks for any advice/pointers

Ebe_Scrooge

Well you can ignore your score as it's nothing more than a meaningless marketing gimmick.

The missed payments, however, are a cause for concern.  It won't be any good speaking to the CRAs, they can only report on the data that's given to them by lenders - you do need to speak to Vodafone.

Have you tried speaking to their Fraud team, as opposed to a general Customer Services person?

https://support.vodafone.co.uk/Account/Security-privacy/1456918702/I-think-I-ve-been-a-victim-of-fraud.htm

[Deleted User]

You would need to complain formally to Vodafone if the fraud team won't / can't help and potentially escalate to the Ombudsman

As above though ignore the gimmick score, nobody but you ever sees it and it's never used in lending decisions

warburtron

Thank you both. I have sent a fraud report now and hopefully I can get to the bottom of this. Have a lovely weeekend.