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Octopus Smart Meter Question - Bill frequency

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Comments

  • Try contacting them on Twitter. For what it's worth I get a monthly statement from them with an occasional fail on gas (I think it's  gas). They put it right when I contact them. I'm on Tracker but it was the same on the standard variable tariff and before that on a fix. 

    Are you paying by direct debit? If so can you see your account balance increasing with no debits?
    Yes, there have been no debits since we moved. The account balance is increasing into several pounds now.

    I'll give them a tweet and see if that provokes a response.
    *removed by forumteam - please do not advertise in signatures*
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