Octopus Smart Meter Question - Bill frequency

therivierakid

After the demise of Avro I was moved to Octopus and every time I gave them a meter reading it triggered a bill. That was all fine and dandy until July this year when we moved house. The new house has a smart meter and this seems to be working OK - I can see our usage in the Octopus app so it certainly seems to be uploading the data. However, we haven't received a bill yet. I have tried submitting manual readings as I did in the old house but that has triggered nothing here. How often do Octopus issue a bill if you're a smart meter customer?

TIA

TheMilkmansDad

just to confirm, did you set up everything correctly when you moved? was it already Octopus or another supplier?

What have Octopus said?

[Deleted User]

therivierakid said:

After the demise of Avro I was moved to Octopus and every time I gave them a meter reading it triggered a bill. That was all fine and dandy until July this year when we moved house. The new house has a smart meter and this seems to be working OK - I can see our usage in the Octopus app so it certainly seems to be uploading the data. However, we haven't received a bill yet. I have tried submitting manual readings as I did in the old house but that has triggered nothing here. How often do Octopus issue a bill if you're a smart meter customer?

TIA

Once a month. When you moved house, I assume that you contacted the deemed supplier, and then switched back to Octopus?

Alnat1

You couldn't possibly be still paying Octopus for the supply at your old house, could you?

silverwhistle

There is an issue certainly. I'm with Octopus for both electricity and gas but the last time electricity appeared on my bill was in June. Like trk I have a smart meter and can see my daily usage online but no bill for 3 months. No reply yet to my email to them earlier in the week (I've checked again only this minute.)

[Deleted User]

silverwhistle said:

There is an issue certainly. I'm with Octopus for both electricity and gas but the last time electricity appeared on my bill was in June. Like trk I have a smart meter and can see my daily usage online but no bill for 3 months. No reply yet to my email to them earlier in the week (I've checked again only this minute.)

What tariffs are you on? If you are on Agile electricity then the loss/corruption of just one 30 minute usage segment results in an automatic billing fail.

therivierakid

TheMilkmansDad said:

just to confirm, did you set up everything correctly when you moved? was it already Octopus or another supplier?

What have Octopus said?

I believe I set up everything correctly. I informed Octopus of the move a few weeks prior and gave them meter readings from the old house and from the new house on the day of the move. I've no idea who the deemed supplier was. I'm not sure what else I'm supposed to have done.

Octopus have sad nothing. I emailed two weeks ago and again two days ago - nothing!

therivierakid

[Deleted User] said:

silverwhistle said:

There is an issue certainly. I'm with Octopus for both electricity and gas but the last time electricity appeared on my bill was in June. Like trk I have a smart meter and can see my daily usage online but no bill for 3 months. No reply yet to my email to them earlier in the week (I've checked again only this minute.)

What tariffs are you on? If you are on Agile electricity then the loss/corruption of just one 30 minute usage segment results in an automatic billing fail.

We're on the Flexible Avro October 2021 v1 tariff for both electric and gas.

Marmaduke123

Try contacting them on Twitter. For what it's worth I get a monthly statement from them with an occasional fail on gas (I think it's  gas). They put it right when I contact them. I'm on Tracker but it was the same on the standard variable tariff and before that on a fix. 

Are you paying by direct debit? If so can you see your account balance increasing with no debits?

[Deleted User]

therivierakid said:

TheMilkmansDad said:

just to confirm, did you set up everything correctly when you moved? was it already Octopus or another supplier?

What have Octopus said?

I believe I set up everything correctly. I informed Octopus of the move a few weeks prior and gave them meter readings from the old house and from the new house on the day of the move. I've no idea who the deemed supplier was. I'm not sure what else I'm supposed to have done.

Octopus have sad nothing. I emailed two weeks ago and again two days ago - nothing!

All properties have a deemed* supplier. You are supposed to contact the deemed supplier with your details and meter readings, and then you are free to switch. There is a possibility that the deemed supplier has blocked your switch.

Use this link to determine which supplier is showing on the two National databases for your property:

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

* Deemed supplier - the supplier that was supplying the property when the  previous occupant moved out. The system was brought in decades ago to keep the lights on when house ownership/tenancies changed. You pay the deemed supplier for energy used until transfer of supply goes through.

therivierakid

Dolor said:

therivierakid said:

TheMilkmansDad said:

just to confirm, did you set up everything correctly when you moved? was it already Octopus or another supplier?

What have Octopus said?

I believe I set up everything correctly. I informed Octopus of the move a few weeks prior and gave them meter readings from the old house and from the new house on the day of the move. I've no idea who the deemed supplier was. I'm not sure what else I'm supposed to have done.

Octopus have sad nothing. I emailed two weeks ago and again two days ago - nothing!

All properties have a deemed* supplier. You are supposed to contact the deemed supplier with your details and meter readings, and then you are free to switch. There is a possibility that the deemed supplier has blocked your switch.

Use this link to determine which supplier is showing on the two National databases for your property:

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

* Deemed supplier - the supplier that was supplying the property when the  previous occupant moved out. The system was brought in decades ago to keep the lights on when house ownership/tenancies changed. You pay the deemed supplier for energy used until transfer of supply goes through.

Well, according to the link you posted, our gas and electricity are both currently being supplied by Octopus.