Sofas from DFS
in Consumer rights
6 replies 252 views
Hi all I wonder if anyone can advise. I bought 2 sofas from DFS which arrived a couple of weeks ago. One sofa was complete the other modular, with two end recliners and 1 middle recliner. The seats are about one and a half the width of a normal seat and are so soft that my husband can feel the wooden support through the seats. The middle recliner has a raised panel at the side which is only about an inch below the level of the seat so it cant be sat on and you cant lay on the sofa without it stickling in your hip. I have complained to DFS whose manufacture says they will fit new interiors as we should not be able to feel the structure (obviously) They say the panel for the electric controls is just made that way. I have told them that I want to reject the whole order and want my money back but they are saying that its not a defect, just firmness issues. I can return the electric middle recliner, but they will charge 20% return fee and if I buy a replacement non recliner it may be a different colour.
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How does the sofa you have compare to that in store?
If you did the whole purchase online, then the CCR would give you 14 days to return for any or no reason:
Advise them you are exercising the short term right to reject (assuming we are still within 30 days) and if they do not agree the refund and arrange collection of the rejected goods ask to which address should you serve small claims papers.
I'm sure they'll change their tune
We bought instore, but the middle recliner was not in the showroom so did not have a chance to try laying across the middle seat so didn't know that laying down across the sofa (as you do) would be an issue. As it is it sticks in (my hips) your body which ever bit touches it. The sales lady showed it to us on her I pad, but as the whole sale was done in the shop I think it must fail the 14 day rule . (I complained after 1 day so I am told that I am inside the right to reject period.)
If that bar wasn't there where would the controls go?